Senior Service Delivery Manager
6 months ago
The role of Service Delivery Manager oversees the coordination of multidisciplinary IT functional teams in the governance, assurance and improvement in service delivery. With an eye for perfection, and attention to detail and the ability to influence people the role will oversee IT service improvements in ITIL, in KPI, help to shape Service level agreements and service delivery.
**You will**
- Manage the IT ServiceDesk and IT helpdesk team and evaluate their performance to ensure that all critical services are available, including infrastructure services.
- Handle issues and requests from both internal and external users within the scope of the target.
- Provide technical skills and training to the team to follow the ITIL process.
- Following and tracking ticket ratio.
- Attend daily operation calls.
- Weekly and monthly meetings with the team for update.
- Manage outsourced service. (On-boarding, Off-boarding), Documentation of outsourced service.
- Create, analyse and circulate weekly, monthly, yearly & Ad-Hoc reports.
**Incident and Problem management**:
- Coordinate and standardize Incident management.
- Lead for Major issues / incidents.
- Act as a point of contact for all major incident
- Log incidents, investigate and prioritize incidents.
- Escalate the incident to relevant team to resolve the issue and create command room.
- Manage communication with relevant parties until the issue resolved.
- Problem management activities ensuring root cause and prevention are identified.
- Deliver monthly report to IT management (IT Operation/ Critical report)
**IT Project**:
- Manage RUN projects as expectations related to the stakeholders and business owner.
- Manage the project scope and deliverables to meet targeted objectives.
- Conduct monthly meetings with Stake Holders.
- Regularly hold meetings to discuss new features and upcoming releases for support.
- Deliver monthly report to the stakeholders and business owner.
**Tool**:
- Manage and Maintain ticketing System (JIRA Core/ ServiceNow system)
- Manage and Maintain Call management system for IT ServiceDesk.
- Manage and Maintain Line official account.
**Miscellaneous & Ad-hoc assignments**:
- Support Regular audit issue in path (Incident/ Problem and Service request)
- Update SOP document to be up to date.
- Support DR-Drill per year
- Ad-hoc issue or request from IT Management.
**Your skills**
- At least 10 years’ experience IT Operation with support numerous in HW/SW/Application.
- A minimum 5 years’ experience working in ITSM Framework
- Knowledge in incident management and project management
- ITIL experience (Incident, Problem, Change and Service request
- Knowledge to use in ticketing system (JIRA Product / ServiceNow)
- Experience in handling incidents and response
- Handle management communications
- Strong trouble shooting expertise.
- Good attitude and working under pressure.
- Basics of IT security & Data analysis Strong reporting concepts.
- Command over English Language is a must
46721 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent
**Your benefits**:
- We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration
- We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
- Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach
**About Allianz Technology**
Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 10,000 employees located in 55 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.
**D&I statement**
Join us. Let´s care for tomorrow.
You. IT
**Job Level**:
- Professional
**Location**:
- Bangkok, Bangkok, TH, 10310**Area of Expertise**:
- IT & Tech Engineering
**Unit**:
- Allianz Technology
**Employing Entity**:
- Allianz Technology (Thailand) Co., Ltd.
**Job Type**:
- Full-Time
**Remote Job**:
- Hybrid working
**Employment Type**:
- Permanent
**ID**:
- 46721
**Position Cluster**:
- Non-Executive
-
Manager, IT Service Delivery
6 months ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity We are looking for a highly-driven and motivated individual to take the role of the **Manager, IT Service Delivery** based in our Bangkok office, Thailand. **Responsibilities**: - Owns the foodpanda employee IT experience in-country, ensuring SLAs and CSAT targets are consistently met. - Coordinating training and orientation for new...
-
Senior Associate Service Delivery Manager
7 months ago
กรุงเทพมหานคร, Thailand NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Senior Associate Service Delivery Manager
7 months ago
กรุงเทพมหานคร, Thailand NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Service Delivery Manager
6 months ago
กรุงเทพมหานคร, Thailand Allianz Technology Full timeThe role of Service Delivery Manager oversees the coordination of multidisciplinary IT functional teams in the governance, assurance and improvement in service delivery. With an eye for perfection, and attention to detail and the ability to influence people the role will oversee IT service improvements in ITIL, in KPI, help to shape Service level agreements...
-
Service Delivery Manager
3 months ago
พระโขนง, กรุงเทพมหานคร, Thailand PCS Security and Facility Services Limited Full timeรายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:1 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตพระโขนง,เขตสวนหลวง) - **ทำงานที่บ้าน...
-
Senior Manager, Marketplace Commercial
6 months ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity - You will be empowered to take full responsibility of the daily commercial operations of our Marketplace/Shops Business Unit in Thailand - Have full ownership and accountability of the P&L of the Shops business and lead the process of BE review and budget proposal if needed. - Take the lead and working with team and vendors in...
-
Service Delivery Coordinator
3 weeks ago
กรุงเทพมหานคร, Thailand NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Manager, Legal Counsel
6 months ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity - Provide legal advice/opinion in various legal matters, including corporate law, foreign business law, consumer protection law and e-commerce related regulations, and cooperate with other departments under Delivery Hero entities in Thailand to complete any related tasks. - Handle corporate secretary matters and corporate registrations...
-
Sr Cloud Service Delivery Manager
6 months ago
กรุงเทพมหานคร, Thailand SAS Full time: **Senior Cloud Service Delivery Manager** The Cloud Services Delivery Manager is part of a team of specialized SAS Cloud professionals who work with external customers to ensure that the SAS solutions meet and evolve with their business needs. They possess knowledge of the unique cloud industry best practices, and current and future SAS services and work...
-
IT Service Delivery Manager
6 months ago
กรุงเทพมหานคร, Thailand PRTR Full timeOur client is an educational organization. - Being the first contact point to provide technical support to ensure exam delivery, especially for computer-based tests. - Supporting operation teams by ensuring systems and devices that are used for exam purposes are compliant, and working properly. - Providing technical assistance leading up to and during...
-
Service Delivery Manager
6 months ago
กรุงเทพมหานคร, Thailand Comarch Full timeDo you want to join an innovative and internationally recognized company at the forefront of digital transformation? Join our team as a Service Delivery Manager. We are looking for a dynamic and driven professional to join us in Bangkok, where you will have the opportunity to contribute to our continued success. **CANDIDATE PROFILE - Degree in one of...
-
Senior Data Analyst
6 months ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity - Creating and developing powerful visual dashboards. - Providing insights and recommendations to business stakeholders along with an action plan to drive business value. - Organizing and presenting data in a clear, concise manner while anticipating current and future decision points. - Data collection, conversion and aggregation from...
-
Service Delivery Manager
6 months ago
กรุงเทพมหานคร, Thailand 2CSI Full timeReference number: SDM/TH/1020217 **Locations**: - Bangkok Do you want to join an innovative and internationally recognized company at the forefront of digital transformation? Join our team as a Service Delivery Manager. We are looking for a dynamic and driven professional to join us in Bangkok, where you will have the opportunity to contribute to our...
-
Team Lead
6 months ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity In this role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. If you are prepared to step into a leadership position and champion excellence in service delivery, this role is tailor-made for you! The...
-
D senior Service Manager
4 months ago
กรุงเทพมหานคร, Thailand Allianz Technology Full timeThe Service Manager is responsible for overseeing and managing the delivery of services to clients or customers. This role ensures that service level agreements (SLAs) are met, customer satisfaction is achieved, and continuous improvement is pursued. The Service Manager will coordinate with various departments to ensure seamless service delivery and address...
-
Manager, Talent Acquisition
6 months ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity The role of a Specialist/ Manager, Talent Acquisition is someone who can find the diamonds in the rough out there in the industry to fit our organization needs. To be successful in this role, you should be someone who loves challenges and who loves to get noticed for closing tough roles in tough requirements (basically launch...
-
Principal Service Delivery Manager
6 months ago
กรุงเทพมหานคร, Thailand Allianz Technology Full timeThe role of Service Delivery Manager oversees the coordination of multidisciplinary IT functional teams in the governance, assurance and improvement in service delivery. With an eye for perfection, and attention to detail and the ability to influence people the role will oversee IT service improvements in ITIL, in KPI, help to shape Service level agreements...
-
Sr. Service Delivery Manager
6 months ago
กรุงเทพมหานคร, Thailand Webhelp Full time**Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Sr. Service Delivery Manager **Job Description**: **Location**: THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1707,1708,1709,1710,1711,1712 Language Requirements: Time Type: Full time ** If you are a California resident, by submitting your information, you acknowledge that you...
-
Manager, Talent Acquisition
6 months ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...
-
Manager, IT Service Delivery
6 months ago
กรุงเทพมหานคร, Thailand foodpanda Full time**Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...