Service Delivery Manager

The role of Service Delivery Manager oversees the coordination of multidisciplinary IT functional teams in the governance, assurance and improvement in service delivery. With an eye for perfection, and attention to detail and the ability to influence people the role will oversee IT service improvements in ITIL, in KPI, help to shape Service level agreements and service delivery.

**You will**
- The role will need to listen to customer feedback, to be capable of negotiating packages of work for service improvement. The service improvements will be picked up to manage by a project manager where the Service Delivery Manager helps to steer the governance, metrics and return on the efforts made.
- The role will analyse service reports from other functional teams, to identify trends, problems and set out internal improvement objectives.
- The Service Delivery Management will need to be able to present findings and updates to senior management.
- The role is a position of influence binding many teams together in successful service delivery

**Your skills**
- 8 years of experience as an IT professional
- 2 years of experience as a team leader
- Strong knowledge of IT Service Management
- Experience presenting, negotiating with customers and senior stakeholders
- ITIL Qualified v3 /v4 - mandatory
- Project management - desirable
- IT security awareness - desirable
- Datacenter, cloud, workplace, network fundamental knowledge - desirable
- IT governance/assurance background - desirable
- Customer & stakeholder management skills
- Good presentation skills
- Negotiation and assertiveness skills
- Continuous improvement mindset
- Attention to detail and ability to analyze data
- Innovative thinker
- Good skills in both excel and PowerPoint to support customer discussions.
- ServiceNow knowledge - optional/desirable
- Fluent in English

**Your benefits**:

- We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
- We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
- Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

39820 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

**About Allianz Technology**

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 10,000 employees located in 55 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

**D&I statement**

Join us. Let´s care for tomorrow.

You. IT

**Job Level**:
Professional

**Location**:

- Bangkok, Bangkok, TH, 10310**Area of Expertise**:
IT & Tech Engineering

**Unit**:
Allianz Technology

**Employing Entity**:
Allianz Technology (Thailand) Co., Ltd.

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
39820

**Position Cluster**:
Non-Executive