Technical Support Executive
6 months ago
We believe that the growth of a sustainable and successful business is driven by a strong and talented team. To achieve our mission, we are committed to nurturing our people and offering challenging and rewarding careers.
**C.T.S. Industries Pte Ltd**
Human Resource Department
53 Serangoon North Ave 4
03-02/03 Singapore 555852
**Attention**: The Human Resource Department
**Technical Support Executive***:Job Description**
- Responsible for providing excellent customer service by addressing technical issues, diagnosing problems, and facilitating effective communication between customers and internal teams. Vital in ensuring customer satisfaction and maintaining the reputation of the company’s products or services.
**Key Responsibilities**
- Provide technical support technical to the Sales team
- Understand customer technical requirement and advise sales on product selection
- Coordinate with customers for technical service and data
- Diagnose and resolve technical issues and provide solutions to customers
- Testing new products and present to customer
- Conduct trials or demos at customer locations
- Provide product training to enhance customer proficiency in using products
- Identify technical issues and escalate them to higher-level support or development teams for improvement and develop according to customer requirements
- Working with Sales Manager to plan effective approaches for sales growth in the assigned area
- Performs other related duties as assigned
**Job Requirement**
- Bachelor Degree in Electrical, Electronic Engineering or related fields
- At least 2 years’ experience in the role of Sales Engineer, Production Engineer
- Good knowledge or familiar with PCB Manufacturing
- Good selling skill, Fully self-motivated, enthusiasms personality, service mind and positive thinking
- Strong confident during a meeting or doing the presentation on engineering solutions to customers
- Able to communicate well in English to liaise with relevant counterparts
- Willing to work in Bangpakong Chachoengsao area and Customer sites
- Willing to travel outstation/ overseas for business purposes
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