Business Support Administrator
7 months ago
Position Summary
Responsible for the day-to-day activities of the sales & service administration for the company with the aim of providing effective support and ensuring all business processes are performed according to company policies, procedures and in alignment with the business strategies and objectives.
**Responsibilities**:
**1. Pre-Sales Administration Support**
- Maintain customer-material pricing in SAP.
- Raise and submit material master creation form.
- Create and maintain customer master data in SAP.
- Attend to initial customer’s enquiries on pricing, stock availability, lead time and etc.
- Assist in preparing sales quotation according to established costing and specification prepared by sales team.
- Assist sales team in compiling tender documentation for submission.
**2. Sales Administration Support**
- Responsible for all sales related processing in SAP pertaining to:
- Orders creation & maintenance
- Delivery and Billing
- Service notifications creation for internal service requests
- Coordinate internally to ensure customer requirements are fulfilled whilst ensuring compliance with policies and procedures of the company.
- Monitor & communicate with customer to provide information and status pertaining to their order.
- Prepare order related documentations for hand-over to customer, eg: warranty certification, service manual, parts catalog, financial related documents.
**3. After Sales & Service Administration Support**
- Maintain equipment master data in SAP.
- Perform warranty registration in vendor’s portal.
- Responsible for all service-related processing in SAP pertaining to:
- Service orders creation & maintenance
- Delivery & Billing.
- Attend to customers on after-sales service requests & complaints.
- Coordinate internally to ensure service requirements are fulfilled whilst ensuring compliance with policies and procedures of the company.
- Monitor & communicate with customer (external & internal) to provide information and status pertaining to their order.
- Prepare service order related documentations for hand-over to customer.
**4. Warranty Claims Administration**
- Perform warranty registration in vendor’s portal.
- File warranty claim in vendor’s portal in a timely manner.
- Monitor claims status and co-ordinate to ensure claims are processed and completed.
**5. Purchasing**
- Maintain Purchasing Information Record in SAP.
- Coordinate order confirmation, shipment arrangements and importation documentations with vendors for direct shipment.
- Follow up and resolve shipment discrepancy with vendors.
- Issue Stock Transfer Order to Regional Distribution Centre.
**EHS Roles & Responsibilities: Operation Level**
1. To comply with all relevant EHS legal and other requirement associated with the job functions and responsibilities.
2. To comply with all EHS requirement affecting the operations, including those affecting the customers, suppliers and contractors supplying and serving the department.
3. To participate in EHS programs.
4. To follow the EHS procedures and work instruction.
Required qualifications
Qualification
Degree in Business Administrator or related fields.
Experience
- 2 to 5 years of working experience, preferably in sales coordination / customer service / administration.
- Computer literate and proficient in Microsoft Office (Word, PowerPoint, Excel).
- Good communication skills and able to work independently.
- Working knowledge of SAP SD/MM/CS modules will be an added advantage, especially CS module.
- Have good discipline and work attitude.
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