Technical Sales Support

5 months ago


Thailand INVE Aquaculture Full time

**WORKING AT INVE AQUACULTURE**
THE HUMAN SIDE OF ‘CARE FOR GROWTH’

INVE Aquaculture’s strength comes from the passion and expertise of our people. This is why we strive to create an environment where learning is ongoing, initiative is encouraged and creativity flourishes. Just like we care about our customers’ success, we also care about the growth in our people.

We believe in nurturing them with intelligent career plans, exciting challenges and appealing rewards. We create a working environment that motivates and inspires, and we aim to be best-in-class with respect to health, safety and environment policies.

We want to persuade our people to look beyond their own horizons and to give the very best of themselves in support of our philosophy. These efforts are supported on group level by Benchmark’s vision on creating a rewarding working environment.

Based on these values, our people all around the world find themselves working in impassioned teams, thriving on autonomy within a solid organizational structure. Their efforts are supported with opportunities for lifelong learning and development, clear recognition for everyone’s role and attractive rewards for a job well done.

**TECHNICAL SALES SUPPORT (THAILAND)**

**Job Purpose**

The Technical Sales Support is responsible for after sales services in collaboration with the account manager and distributors, mainly in setting up a mobile laboratory to service the farm (checking shrimp health and water quality) and demonstrating the technical benefits, key benefits, and return on investment (ROI) of, mainly, our health solutions within the aquaculture industry. Your efforts will play a crucial role in supporting the evaluation, improvement, and validation of our products. This role involves collaboration with Sales and Technical Services teams to provide accurate and insightful data that drives informed decision-making and supports our team.

**Key Responsibilities**
- After sales service
- Check water parameters, phytoplankton data, TCBS plating, and health diagnostic information.
- Suggest solutions after checking water parameters, phytoplankton data, TCBS plating, and health diagnostic information.
- Support the cost-benefit analysis to calculate the ROI of INVE protocols, considering fixed costs, variable costs, production cost, gross revenue, and net profit.
- Mainly focus service on current customers.
- Provide assistance to the sales team members and management as needed.
- Field Trial Support
- Assist in field trials for existing products, working closely with Product Management and Regional Technical Support. Planned experimental designs and protocols are introduced to the customer beforehand so all internal and external stakeholders have the same understanding and expectations of the field trials.
- Provide data collection and analysis support for dosage finetuning, instruction for use adaptation, and protocol design in local conditions.
- Report any unusual activity to the line manager.
- Technical Support and Collaboration
- Support Technical Services in Thailand by conducting sampling, data collection, and processing for product portfolios and commercial projects. Main focus is on the Health segment.
- Support INVE activities at local events such as workshops, stands, shrimp conferences, garnering industry perceptions, concerns, needs etc.
- Keep customers informed about new technological products.
- Compile proposals and reports related to technical products.

**Qualifications and experience**
- Bachelor’s degree in aquaculture, marine biology, or a related field; advanced degree is a plus.
- Demonstrated experience in data collection, analysis, and reporting within the aquaculture industry.
- A minimum of 2 years of sales/technical experience.

**Personal attributes/characteristics**
- Familiarity with shrimp health parameters, zootechnical performance metrics, and cost-benefit analysis concepts.
- Strong analytical skills and proficiency in data analysis tools and software.
- Strong interpersonal and communication skills.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- Detail-oriented with the ability to manage multiple tasks and prioritize effectively.
- Willingness to travel for field trials and technical support.

**Reports to**:Area Manager - Thailand

**Direct reports**:None

**Location**:INVE Thailand Ltd.

**Interested?



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