Sr. Service Desk

2 days ago

คลองเตย กรงเทพมหานคร, Thailand Berli Jucker PCL (BJC) Full time

Strategy & Planning.
IT Operation Management.
IT Service Desk.
Strategy & Planning
Represent end user requirements with inputs from business end user boards, influence and persuade to ensure joint alignment of needs and goals in alignment with IT strategy.
Ensure the enterprise IT service delivery and empowering end users to diagnose and resolve problems independently through self-service.
Partner with IT Functions to create scalable & user friendly capabilities like self-service options (knowledge base, video KB, etc.) that enhance employee productivity.
Initiate, oversee and support key end user improvement projects in line with strategy.
Operation Management - IT Service Desk.
Define and implement effective service and incident management processes.
Define metrics and publish reports to identify trends and issues, measure progress and drive continuous improvement.
Work collaboratively to define SLAs and measure performance to those SLAs.
Act as communications lead for major incidents, escalations and notifications.
Review root cause analysis and documented resolutions.
Ensure effective response to incoming requests and seek feedback for customer satisfaction.
Manage resource levels and staff scheduling to ensure effective coverage.
Identify and conduct team training and cross-training to facilitate personal development.
Communicate best practices, evaluate system needs and implement changes to attain desired business outcomes.
Collaborate with business users and IT to adapt services to address evolving needs.
Identify opportunities to use IT Service Desk capabilities to assist and improve other IT functions.
Operation Management - IT Administration.
Supervise day-to-day operations of the administrative department and staff members.
Develop, review and improve administrative systems, policies and procedures.
Ensure office is stocked with necessary supplies and all equipment is working and properly maintained.
Work with accounting and management team to set budget, monitor spending and expenses.

**Qualifications**:
- Bachelor or Master's Degree in Business Administration, Management, Project Management, Computer Science, Engineering or related field.
At least 7 years of IT and/or Service Delivery experience, with focus on IT Users, End User Computing Service, IT Service Desk (and exposure to broader IT Infrastructure Services / IT Operations).
Demonstrated knowledge of IT Service Desk and End User Computing Services.
Working experience with various IT Service Desk technologies/platforms - including ServiceNow, HP Service Manager, SysAid System, WebEX, etc.
Excellent communication, presentation and relationship management skills with the demonstrated ability to influence team members.
Demonstrated knowledge of ITIL frameworks for Service Delivery and service support processes.
Knowledge of and experience of implementing ITIL / Service Management frameworks.
ITIL v3.0 foundation certified.
Track record of managing large teams of both internal and external resources.
Experience in working effectively with executive management and presenting to senior leader.
Able to think beyond own function or territorial boundaries and experience aligning decisions within the needs and goals of an entire organization.

**Job skills required**: Project Management, Accounting

  • Sr. Service Delivery Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Webhelp Full time

    **Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Sr. Service Delivery Manager **Job Description**: **Location**: THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1707,1708,1709,1710,1711,1712 Language Requirements: Time Type: Full time ** If you are a California resident, by submitting your information, you acknowledge that you...

  • Service Desk

    4 weeks ago

    กรุงเทพมหานคร, Thailand Blue System Technology Co., Ltd. Full time

    Service Desk **จังหวัด** กรุงเทพมหานคร (เขตปทุมวัน) **อัตราค่าจ้าง** 16000 - 20,000 / เดือน ขึ้นไป (ขึ้นอยู่กับประสบการณ์) **รูปแบบงาน** สัญญาจ้างชั่วคราว...

  • Help Desk Support

    3 weeks ago

    พญาไท, กรุงเทพมหานคร, Thailand Advanced Info Service PLC. (BP3) Full time

    ไอที - ซอฟต์แวร์/โทรคมนาคม วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 0 - 4 ปี- กทม. (พญาไท)- ปริญญาตรี- สามารถเจรจาต่อรองได้-...

  • Service Desk Support

    6 days ago

    จตุจักร, กรุงเทพมหานคร, Thailand Thai Beverage PCL Full time

    สนับสนุน วิเคราะห์ และแก้ไขปัญหาเบื้องต้นที่เกี่ยวข้องกับอุปกรณ์ หรือระบบต่างๆ ที่ใช้งานใน Business Unit...

  • IT Help Desk

    4 weeks ago

    กรุงเทพมหานคร, Thailand Infinite Computing Systems (Thailand) Co., Ltd. Full time

    Flexible to working hours **(Can work during weekend / public holiday and rotation shifts) is a must.** - Provide monitoring and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts. - Accurately log all Helpdesk-related information such as Issue Details, Issue...

  • Senior Service Desk Agent

    18 hours ago

    กรุงเทพมหานคร, Thailand Criterion Asia Recruitment (Thailand) Co., Ltd. Full time

    **Profile** **Senior S**ervice **Desk** Agent** **Strategic Context & Challenges** - Participates in identifying the solutions and creating the technical specifications for the implementation of the IT Process changes in Service Now required **Deliverables** - Closed incidents and requests within the defined KPIs - Applies the escalation model in Autoliv...

  • China Business Desk Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand PricewaterhouseCoopers Consulting Ltd. Full time

    Connect with local management of various organisations (e.g. commercial banks, industrial zones, Chinese associations) in Thailand to identify potential business opportunities. Coordinate with PwC mainland China, Hong Kong and Taiwan to develop business opportunities for inbound and outbound investment in Thailand. Arrange and run Chinese client meetings to...

  • IT Analyst

    2 weeks ago

    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    To manage and tracking incidents until close all incidents within SLA and escalate to relate team. Qualifications Age not over 22-25 years old. Bachelor's degree in Computer Science, Information Technology or related fields. 0 - 3 years working experience in IT support, help desk. Have basic knowledge about Hardware/Software computer program on...

  • IT Support Supervisor

    1 week ago

    คลองเตย, กรุงเทพมหานคร, Thailand Mitr Phol Sugar Corp., Ltd. Full time

    Management Level. IT Support Specialist. Minimum 5 years' experience in IT Support. Problem analysis and troubleshooting computer day-to-day problem. Support general Hardware (Desktop, Laptop, Printers, Network, Mobile Devices) and Software included Microsoft Windows, Microsoft Office, Active Directory, and SAP. Perform manage service to Mitrphol Group staff...

  • Service Delivery Manager

    18 hours ago

    กรุงเทพมหานคร, Thailand Thales Full time

    Location: Bangkok, Thailand Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much...

  • IT Services Management ติดต่อฟ้า

    1 week ago

    บางรัก, กรุงเทพมหานคร, Thailand บริษัท จัดหางาน ลีดดิ้งพาวเวอร์ จำกัด Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:ไม่ระบุ**สถานที่ปฏิบัติงาน...

  • Minor Group

    4 days ago

    คลองเตย, กรุงเทพมหานคร, Thailand บริษัท เดอะ ไมเนอร์ ฟู้ด กรุ๊ป จำกัด (มหาชน) Full time

    **รายละเอียดงาน**: **รูปแบบงาน **:นักศึกษาฝึกงาน**: **จำนวนที่รับ **:ไม่ระบุ**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตคลองเตย)**: **เงินเดือน(บาท)...

  • Butler Service Desk

    6 days ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** (Local-Thai) **Job Number** 24095678 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and...

  • Human Resources Coordinator

    2 days ago

    คลองเตย, กรุงเทพมหานคร, Thailand Starbucks Coffee (Thailand) Co., Ltd. Full time

    Good command in English is a must. Bachelor's degree in business administrative. 1-2 years' experience in Human Resources. Job Summary and Mission. This position contributes to Starbucks success by monitoring a front desk and telephone system, welcoming guest's ad managing meeting room. Also, may help supervisor in conducting benefits part. Summary of Key...

  • Retail Desk Support

    4 weeks ago

    กรุงเทพมหานคร, Thailand Abhidi Solution Private Limited Full time

    **Roles & Responsibilities** - Provide first/second level contact and problem resolution. - Work with Third Party Vendors to remediate complex issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported incidents. - Should have basic knowledge of Mac operating system, to support Apple pc...

  • Guest Service Agent

    3 weeks ago

    กรุงเทพมหานคร, Thailand MOVENPICK Full time

    **Company Description** At **Mövenpick BDMS Wellness Resort Bangkok**, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations. All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment...

  • Dc Service Operator, Service Desk

    2 weeks ago

    กรุงเทพมหานคร, Thailand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Desktop Euc L1

    2 weeks ago

    กรุงเทพมหานคร, Thailand Iron Systems Full time

    **Responsibilities**: - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. - Manage IMAC and desk side support services. - Manage hard and soft break fix services for laptops and desktops. - Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to,...

  • At Your Service Manager

    4 days ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**25041306 **Job Category**Rooms & Guest Services Operations **Location**Courtyard by Marriott Bangkok Suvarnabhumi Airport, 599/9 Lat Krabang Road, Lat Krabang, Bangkok, Bangkok, Thailand, 10520 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for the successful...

  • Operation Manager

    4 weeks ago

    ดินแดง, กรุงเทพมหานคร, Thailand บริษัท พลังงานบริสุทธิ์ จำกัด (มหาชน) Full time

    ปิโตรเลียม/พลังงาน/เหมืองแร่, ยานพาหนะ/อะไหล่ วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 5 - 10 ปี- กทม. (ดินแดง)- ปริญญาตรีหรือสูงกว่า-...