Sr. Service Desk
5 days ago
Strategy & Planning.
IT Operation Management.
IT Service Desk.
Strategy & Planning
Represent end user requirements with inputs from business end user boards, influence and persuade to ensure joint alignment of needs and goals in alignment with IT strategy.
Ensure the enterprise IT service delivery and empowering end users to diagnose and resolve problems independently through self-service.
Partner with IT Functions to create scalable & user friendly capabilities like self-service options (knowledge base, video KB, etc.) that enhance employee productivity.
Initiate, oversee and support key end user improvement projects in line with strategy.
Operation Management - IT Service Desk.
Define and implement effective service and incident management processes.
Define metrics and publish reports to identify trends and issues, measure progress and drive continuous improvement.
Work collaboratively to define SLAs and measure performance to those SLAs.
Act as communications lead for major incidents, escalations and notifications.
Review root cause analysis and documented resolutions.
Ensure effective response to incoming requests and seek feedback for customer satisfaction.
Manage resource levels and staff scheduling to ensure effective coverage.
Identify and conduct team training and cross-training to facilitate personal development.
Communicate best practices, evaluate system needs and implement changes to attain desired business outcomes.
Collaborate with business users and IT to adapt services to address evolving needs.
Identify opportunities to use IT Service Desk capabilities to assist and improve other IT functions.
Operation Management - IT Administration.
Supervise day-to-day operations of the administrative department and staff members.
Develop, review and improve administrative systems, policies and procedures.
Ensure office is stocked with necessary supplies and all equipment is working and properly maintained.
Work with accounting and management team to set budget, monitor spending and expenses.
**Qualifications**:
- Bachelor or Master's Degree in Business Administration, Management, Project Management, Computer Science, Engineering or related field.
At least 7 years of IT and/or Service Delivery experience, with focus on IT Users, End User Computing Service, IT Service Desk (and exposure to broader IT Infrastructure Services / IT Operations).
Demonstrated knowledge of IT Service Desk and End User Computing Services.
Working experience with various IT Service Desk technologies/platforms - including ServiceNow, HP Service Manager, SysAid System, WebEX, etc.
Excellent communication, presentation and relationship management skills with the demonstrated ability to influence team members.
Demonstrated knowledge of ITIL frameworks for Service Delivery and service support processes.
Knowledge of and experience of implementing ITIL / Service Management frameworks.
ITIL v3.0 foundation certified.
Track record of managing large teams of both internal and external resources.
Experience in working effectively with executive management and presenting to senior leader.
Able to think beyond own function or territorial boundaries and experience aligning decisions within the needs and goals of an entire organization.
**Job skills required**: Project Management, Accounting
-
Service Desk
3 days ago
คลองเตย, กรุงเทพมหานคร, Thailand บริษัท ฟูจิตสึ (ประเทศไทย) จำกัด (FUJITSU THAILAND) Full timeรายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:5 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตคลองเตย)**เงินเดือน(บาท)...
-
Sr. Service Delivery Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Webhelp Full time**Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Sr. Service Delivery Manager **Job Description**: **Location**: THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1707,1708,1709,1710,1711,1712 Language Requirements: Time Type: Full time ** If you are a California resident, by submitting your information, you acknowledge that you...
-
Help Desk Support
4 weeks ago
พญาไท, กรุงเทพมหานคร, Thailand Advanced Info Service PLC. (BP3) Full timeไอที - ซอฟต์แวร์/โทรคมนาคม วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 0 - 4 ปี- กทม. (พญาไท)- ปริญญาตรี- สามารถเจรจาต่อรองได้-...
-
Service Desk Support
1 week ago
จตุจักร, กรุงเทพมหานคร, Thailand Thai Beverage PCL Full timeสนับสนุน วิเคราะห์ และแก้ไขปัญหาเบื้องต้นที่เกี่ยวข้องกับอุปกรณ์ หรือระบบต่างๆ ที่ใช้งานใน Business Unit...
-
Service Desk Assistant Manager
3 days ago
กรุงเทพมหานคร, Thailand Reeracoen Thailand Full time**Industry**: Telecommunication - ** Job Description**: - 【Responsibility】 - Service Desk Manager provides leadership, management and strategic vision for the data center daily operations. - Responsible for ensuring the provision with high level service operations, service management,buildings and facilities management and security management. -...
-
Senior Service Desk Agent
4 days ago
กรุงเทพมหานคร, Thailand Criterion Asia Recruitment (Thailand) Co., Ltd. Full time**Profile** **Senior S**ervice **Desk** Agent** **Strategic Context & Challenges** - Participates in identifying the solutions and creating the technical specifications for the implementation of the IT Process changes in Service Now required **Deliverables** - Closed incidents and requests within the defined KPIs - Applies the escalation model in Autoliv...
-
Support Office Manager
2 days ago
บึงกุ่ม, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full timeStore operation, SRD, Call center, Online shopping. Presentation, MS office skills. StoreLine system / RPM / RMS / RMR. Key Responsibility. Responsible on Service awareness projects by gathering service data and produce documents, processes, and activities to promote customer focus and improve service standards and create a warm and friendly atmosphere for...
-
Service Desk
18 hours ago
พระนคร, กรุงเทพมหานคร, Thailand CVG OUTSOURCING CO., LTD. Full time**รายละเอียดงาน**: **รูปแบบงาน **:สัญญาจ้าง**: **จำนวนที่รับ **:1 ตำแหน่ง**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตพระนคร)**: **เงินเดือน(บาท)...
-
IT Analyst
2 weeks ago
กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full timeTo manage and tracking incidents until close all incidents within SLA and escalate to relate team. Qualifications Age not over 22-25 years old. Bachelor's degree in Computer Science, Information Technology or related fields. 0 - 3 years working experience in IT support, help desk. Have basic knowledge about Hardware/Software computer program on...
-
Sr. Account Executive
3 days ago
กรุงเทพมหานคร, Thailand Dentsu Aegis Network Full timeThe Sr.Account Executive is responsible for the day-to-day duties and coordination of campaigns and initiatives. In addition, AE liaise between the client and range of the agency staff in order to coordinate the details of advertising campaigns. AE work closely with clients throughout campaigns ensuring that the campaigns are completed on time and...
-
IT Support Supervisor
2 weeks ago
คลองเตย, กรุงเทพมหานคร, Thailand Mitr Phol Sugar Corp., Ltd. Full timeManagement Level. IT Support Specialist. Minimum 5 years' experience in IT Support. Problem analysis and troubleshooting computer day-to-day problem. Support general Hardware (Desktop, Laptop, Printers, Network, Mobile Devices) and Software included Microsoft Windows, Microsoft Office, Active Directory, and SAP. Perform manage service to Mitrphol Group staff...
-
Service Delivery Manager
4 days ago
กรุงเทพมหานคร, Thailand Thales Full timeLocation: Bangkok, Thailand Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much...
-
IT Services Management ติดต่อฟ้า
2 weeks ago
บางรัก, กรุงเทพมหานคร, Thailand บริษัท จัดหางาน ลีดดิ้งพาวเวอร์ จำกัด Full timeรายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:ไม่ระบุ**สถานที่ปฏิบัติงาน...
-
Senior Markets Operations Officer
2 days ago
กรุงเทพมหานคร, Thailand Citi Full timeThe Sec & Derivatives Sr Analyst is an intermediate level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to facilitate the clearance, settlement and investigation of client securities and...
-
End User Computing Service Support
2 days ago
สวนหลวง, กรุงเทพมหานคร, Thailand Siam Makro Pcl. Full timeIT Support. User Support. Service Desk. Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems Actively update, maintain and monitor all aspects of computer networks Respond to customer inquiries and assist in troubleshooting and resolving challenges Complete detailed reports listing requests to technical assistance,...
-
Minor Group
7 days ago
คลองเตย, กรุงเทพมหานคร, Thailand บริษัท เดอะ ไมเนอร์ ฟู้ด กรุ๊ป จำกัด (มหาชน) Full time**รายละเอียดงาน**: **รูปแบบงาน **:นักศึกษาฝึกงาน**: **จำนวนที่รับ **:ไม่ระบุ**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตคลองเตย)**: **เงินเดือน(บาท)...
-
Butler Service Desk
1 week ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Additional Information** (Local-Thai) **Job Number** 24095678 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and...
-
Nav/bc365 Help Desk Support
2 days ago
บางนา, กรุงเทพมหานคร, Thailand บริษัท ดีเอสวีซี บิสซิเนส โซลูชั่น จำกัด Full timeNAV/BC365 Help Desk Support รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตบางนา) สาขาอาชีพหลัก : ไอที สาขาอาชีพรอง : Application Support/Helpdesk รูปแบบงาน :...
-
Service Desk Officer
3 days ago
กรุงเทพมหานคร, Thailand Minor Shared Services Full timeCompany Description From its founding in 1978 with a single beachfront resort in Pattaya, Minor International Pcl (‘MINT’) is today one of the largest hospitality and leisure companies in the Asia Pacific region. With over 520 hotels & resorts, 2,389 restaurants and 386 retail trading points of sale, MINT meets the growing needs of consumers in Thailand...
-
Service Support
2 days ago
กรุงเทพมหานคร, Thailand Advanced Systems Consulting Co., Ltd. Full time**จังหวัด** กรุงเทพมหานคร (เขตพญาไท) **อัตราค่าจ้าง** 18,000 **รูปแบบงาน** สัญญาจ้างชั่วคราว (Contractor) **อัตรา**...