Support Office Manager
19 hours ago
Store operation, SRD, Call center, Online shopping.
Presentation, MS office skills.
StoreLine system / RPM / RMS / RMR.
Key Responsibility.
Responsible on Service awareness projects by gathering service data and produce documents, processes, and activities to promote customer focus and improve service standards and create a warm and friendly atmosphere for staff and customers.
Track stores service performance and other related data.
Analyze repeated problems / complaints and raise solutions.
Manage operation call center to accept phone call from stores and coordinate with relates team to solve all operation issues.
Work as service desk operator to check all operation issues and give answers or assign to relates team to solve issues for stores.
Contact stores sometimes to check any information requested from Head Office.
Support any of business request to support store issues data for HO colleagues.
Review store communication received from HO user and send to stores with quality.
Qualifications.
Bachelors Degree in related field.
Have experience 3-5 years in store operation improvement / Call Center / SRD / Supply Chain.
Communication skills.
Presentation skills.
Good service mind.
MS office (Word, Excel, Power Point).
StoreLine system / RPM / RMS / RMR.
Lotus's.
Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand.
**Job skills required**: Excel
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