Senior Service Desk Agent

1 day ago

กรงเทพมหานคร, Thailand Criterion Asia Recruitment (Thailand) Co., Ltd. Full time

**Profile**

**Senior S**ervice **Desk** Agent**

**Strategic Context & Challenges**
- Participates in identifying the solutions and creating the technical specifications for the implementation of the IT Process changes in Service Now required

**Deliverables**
- Closed incidents and requests within the defined KPIs
- Applies the escalation model in Autoliv IT
- Tasks assigned yearly on specific action plan based on Major activities from yearly strategy
- Project operational tasks for L1
- Inform the management for Priority issues
- Create incident records for all the tasks s/he performs

**Core Responsibilities & Activities**
- Provide L1 support for Autoliv Electronics plants globally as a main activity and support the rest of the other L1 colleagues from Asia
- Involved in the communication process - inform the management for Critical outages and keep the rest of the colleagues updated
- Collaborates closely with the regional and global teams to resolve the incidents and request based on defined KPIs
- Part of Crisis situations to document all received complains, coordinate the testing with the users after the services are restored and provide feedback to the global/regional teams
- Responsible for the Termination process for the users based on predefined procedure
- Perform UAT for IT side when required by the IT Manager or by the IT Team Lead

**Other Responsibilities**
- Involvement in office activities assigned by the Office Manager
- Share knowledge with other colleagues
- Teamwork with other members from other teams for a better customer satisfaction
- Help with documentation for knowledge purpose for the support area

**3 Most Critical Competencies**
- Drive customer focus
- Display global perspective
- Build trust

**Employment Status**

Permanent

1(1)

  • Sr. Service Desk

    2 days ago

    คลองเตย, กรุงเทพมหานคร, Thailand Berli Jucker PCL (BJC) Full time

    Strategy & Planning. IT Operation Management. IT Service Desk. Strategy & Planning Represent end user requirements with inputs from business end user boards, influence and persuade to ensure joint alignment of needs and goals in alignment with IT strategy. Ensure the enterprise IT service delivery and empowering end users to diagnose and resolve problems...

  • Service Desk

    4 weeks ago

    กรุงเทพมหานคร, Thailand Blue System Technology Co., Ltd. Full time

    Service Desk **จังหวัด** กรุงเทพมหานคร (เขตปทุมวัน) **อัตราค่าจ้าง** 16000 - 20,000 / เดือน ขึ้นไป (ขึ้นอยู่กับประสบการณ์) **รูปแบบงาน** สัญญาจ้างชั่วคราว...

  • Help Desk Support

    3 weeks ago

    พญาไท, กรุงเทพมหานคร, Thailand Advanced Info Service PLC. (BP3) Full time

    ไอที - ซอฟต์แวร์/โทรคมนาคม วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 0 - 4 ปี- กทม. (พญาไท)- ปริญญาตรี- สามารถเจรจาต่อรองได้-...

  • Service Desk

    8 hours ago

    คลองเตย, กรุงเทพมหานคร, Thailand บริษัท ฟูจิตสึ (ประเทศไทย) จำกัด (FUJITSU THAILAND) Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:5 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตคลองเตย)**เงินเดือน(บาท)...

  • Guest Service Agent

    1 week ago

    กรุงเทพมหานคร, Thailand MINOR Hotels Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Service Agent

    3 days ago

    กรุงเทพมหานคร, Thailand MINOR Hotels Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Service Agent

    8 hours ago

    กรุงเทพมหานคร, Thailand Novotel Living Bangkok Sukhumvit 29 Full time

    **Job Description**: Work Experience Experiences of Guest Service Agent Work Experience Excellent command of English Hospitality experience is a plus Proactive, results-oriented and highly motivated **Benefits**: Service Charge Provident Fund Group Insurance Duty Meals

  • Selling Agents

    8 hours ago

    กรุงเทพมหานคร, Thailand ธนาคารไทยพาณิชย์ Full time

    สมัครโปรดคลิกที่ปุ่ม "Apply" **Job Description**: - Prepare and deliver appropriate presentations on products/services - Gather and analyze product with mutual fund industry to improve services for Investment planner and Selling agents - Review and analyze clients’ risk profile and assist on client asset allocation...

  • Selling Agents

    3 days ago

    กรุงเทพมหานคร, Thailand ธนาคารไทยพาณิชย์ Full time

    สมัครโปรดคลิกที่ปุ่ม "Apply" **Job Description**: - Establish service and marketing platform for selling agents. - Implement marketing and service strategies to increase AUM and revenues targets - Expansion of selling agents to broaden client base - Communicate continuously up-to-date investment insights and top...

  • Guest Service Agent

    1 week ago

    กรุงเทพมหานคร, Thailand Avani Full time

    **Company Description** Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking...

  • Guest Service Agent

    2 weeks ago

    กรุงเทพมหานคร, Thailand Avani Full time

    Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. **Job Description**: The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for...

  • Guest Service Agent

    2 weeks ago

    กรุงเทพมหานคร, Thailand Avani Full time

    Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. **Job Description**: The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for...

  • Service Desk Support

    6 days ago

    จตุจักร, กรุงเทพมหานคร, Thailand Thai Beverage PCL Full time

    สนับสนุน วิเคราะห์ และแก้ไขปัญหาเบื้องต้นที่เกี่ยวข้องกับอุปกรณ์ หรือระบบต่างๆ ที่ใช้งานใน Business Unit...

  • IT Help Desk

    4 weeks ago

    กรุงเทพมหานคร, Thailand Infinite Computing Systems (Thailand) Co., Ltd. Full time

    Flexible to working hours **(Can work during weekend / public holiday and rotation shifts) is a must.** - Provide monitoring and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts. - Accurately log all Helpdesk-related information such as Issue Details, Issue...

  • Guest Service Agent

    1 week ago

    กรุงเทพมหานคร, Thailand Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    2 weeks ago

    กรุงเทพมหานคร, Thailand Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    1 week ago

    กรุงเทพมหานคร, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Service Desk Assistant Manager

    8 hours ago

    กรุงเทพมหานคร, Thailand Reeracoen Thailand Full time

    **Industry**: Telecommunication - ** Job Description**: - 【Responsibility】 - Service Desk Manager provides leadership, management and strategic vision for the data center daily operations. - Responsible for ensuring the provision with high level service operations, service management,buildings and facilities management and security management. -...

  • Guest Service Agent

    4 weeks ago

    ยานนาวา, กรุงเทพมหานคร, Thailand IPM Industria ( Thailand ) Co.ltd. Full time

    Guest Service Agent รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตยานนาวา,เขตวัฒนา) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call Center...

  • Guest Service Agent

    4 weeks ago

    พระนคร, กรุงเทพมหานคร, Thailand พระนครเฮอริเทจ จำกัด Full time

    Guest Service Agent รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตพระนคร) สาขาอาชีพหลัก : ท่องเที่ยว/โรงเเรม สาขาอาชีพรอง :...