Service Desk Officer

2 days ago


กรงเทพมหานคร, Thailand Minor Shared Services Full time

Company Description

From its founding in 1978 with a single beachfront resort in Pattaya, Minor International Pcl (‘MINT’) is today one of the largest hospitality and leisure companies in the Asia Pacific region. With over 520 hotels & resorts, 2,389 restaurants and 386 retail trading points of sale, MINT meets the growing needs of consumers in Thailand and in 63 markets across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. Minor International (MINT) is a global company focused on three core businesses: restaurants, hospitality and lifestyle brands distribution. Minor Hotels is a hotel owner, operator and investor with a portfolio of over 75,000 rooms across more than 520 hotels, resorts and serviced suites under the Anantara, AVANI, Oaks, Tivoli, Elewana, NH Collection, NH, nhow, Marriott, Four Seasons, St. Regis, Radisson Blu and Minor International brands. Today, Minor Hotels' hotel and spa portfolio spans across 56 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. In addition, Minor Hotels also operates mixed-use business including shopping plazas & entertainment, residential properties, and a points-based vacation club. Mnor Food is one of Asia's largest casual dining and quick-service restaurant companies, operating over 2,300 outlets in 24 countries under The Pizza Company, The Coffee Club, Riverside, Thai Express, Benihana, Bonchon, Swensen’s, Sizzler, Dairy Queen and Burger King brands. Minor Lifestyle is one of Thailand's largest distributors of lifestyle brands with over 380 points of sale, focusing primarily on fashion and lifestyle products. Its brands include Anello, BergHOFF, Bodum, Bossini, Charles & Keith, Esprit, Joseph Joseph, Radley, Zwilling J.A. Henckels and Minor Smart Kids. In addition, Minor Lifestyle also operates contract manufacturing business.

**Job Description**:
**1. **Job Purpose**:
**2. **Main Responsibilities**:
**a. **Internal Contacts**:

- IT Onsite support
- IT User Administrator
- Desktop Engineer

**b. **External Contacts**:

- Key IT Partners,

**3. **Category/Area of Responsibility**

a. Work closely with IT infrastructure team, IT core systems team to ensure changes was implemented according to required business and IT technical specifications and that procedures were followed for all production system change.

b. Work closely with user when the regular IT service request and incident happen. to understand business impact and escalate as needed. Provide resolution that can be quickly to correct the issues.

d. Escalate unresolved call issues to 2nd tier or next level of support person

**4. **Job Specifications: Knowledge, Skills & Abilities**

a. Knowledge into hands-on experience with Windows/macOS environments.

c. Knowledge into basic networking and systems trouble the association.

d. Knowledge of some basic PowerShell or equivalent scripting.

e. Knowledge work in agile environment with tickets across IT Onsite and familiar team.

f. Perform endpoint troubleshooting using different diagnostic technics.

g. Perform quick resolution and excellent customer services.

h. Ability to customer focus and ability to communicate well with technical term requirement to line manager.

i. Ability to work under aggressive timelines and to work in a collaborative environment.

j. Ability to learn on the job and desire to solve problems.

k. Ability to communicate in English both spoken and written.

l. Customer-oriented attitude.

m. Personal behaviors and values that demonstrate the adoption of MINOR core value.

i. Customer focus

ii. Result Oriented

iii. People Development

iv. Be Innovative

**Qualifications**:
***Education**:
a. Bachelor's or master's degree in Computer Engineering, Telecommunication Engineering, Information Technology or related fields.

b. Welcome for newly graduated person.

***Experience**:
a. 0 - 1 years' experience with IT hardware, software, Azure and Microsoft and macOS

0 - 1 years with customer focused business such as (Hotel, Food & Beverage, Retails)


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