End User Computing Service Support
19 hours ago
IT Support.
User Support.
Service Desk.
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Actively update, maintain and monitor all aspects of computer networks
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Assist management in creating training materials pertaining to computer troubleshooting and usage
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Industry-specific certification in relevant computer languages or software may be required
SKILLS REQUIRED
3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
Extensive experience working with different operating systems including Windows and Mac OS - Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Ability to prioritize and manage several milestones and projects efficiently
Professional written and interpersonal skills are essential when communicating with customers and clients
Accept constructive criticism and customer feedback regarding their experience with software or IT services
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