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Senior Contract Performance Manager, Ge Aero
1 week ago
**Job Description Summary**: Reporting to the Aero Service Director, the Contract Performance Manager (CPM) will have customers of the GE Aero portfolio and will be responsible for Multi Year Agreements and Transactional (MYA/TX) contract performance. This will include managing customer relationship and communication, scoping, planning, and executing outages to ensure F5 metrics fulfillment, customer satisfaction and contribute to the overall business strategy for the customers.
**Essential Responsibilities**
- Customer relationship and issue management
- Customer / contract opportunity development and risk identification
- Synchronizing Customer and Contract events / demand with Primary Support Providers and business service strategy
- Contract financial and contractual performance
- Cash collection, receivables management and concessions administration
- Contract technical / maintenance compliance and service fulfilment strategy
- Coaching/mentoring others and taking leadership role in assigned subregion
**Qualifications/Requirements**
- At least 10 years experience with Aero Gas Turbines or high-technology machinery: Inquiry to Order (ITO) support & ITO-OTR (Order to Remittance).
- Power Services Parts, Repairs & Service (PR&S) offerings and fulfilment
- Equipment operations/maintenance/overhaul/upgrade requirements and recommendations
- Upgrades, Emergent Work offerings and fulfilment
- ITO support & ITO-OTR handover
- Assessments and mitigation strategies for commercial and fulfilment risk
- Multi-Year Agreements and Transactional contract interpretation and management
**Desired Characteristics**
- Aero gas turbines and controls system experience;
- Customer focused: Excellent communication, presentation and interpersonal skill;
- Affluent knowledge of commercial, finance, legal and related regulations and law;
- Lean certified is preferred
- A good teamwork leader in a dynamic, energetic and complex environment, equipped with quick learning capability and ownership;
- Self-motivated and able to work under high pressure
**Additional Information**:
**Relocation Assistance Provided**:No
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