Service Manager

1 week ago


Thailand Rexroth Full time

Company Description

Changing scenes on the theatre, production lines that automatically adapt to new products in the factory of the future, always sufficient power for moving slice gates that weigh several metric tons and mobile machines for narrow forest trails or the largest construction sites in the world: Creating movement is our driving force.

As a global partner, Bosch Rexroth supports mechanical and plant engineering challenges around the world with its cutting-edge technology and unique industry knowledge. Roughly 31,000 employees worldwide work on safe, efficient, intelligent and powerful solutions. For example, they help in the economical production of small batch sizes, or save energy while simultaneously raising productivity. With our cross-technology portfolio, digital services and comprehensive service, we are your partner for machines and plants.

**WE MOVE. YOU WIN.**

**Job Description**:

- Develop and implement customer service strategy for Thailand and Laos in alignment with company strategy and objectives.
- Manage service operations with responsibility for respective people, processes, service stock and equipment.
- Develop and maintain technical competence and operational ability of the service team.
- Report on KPIs (TNS, EBIT, customer satisfaction, delivery status) monthly and on demand.

**Qualifications**:
**Education**: Degree ideally in mechanical or electrical engineering. MBA as advantage.
**Work Experience**:Minimum 2 years’ experience in managing service organization. Technical background esp. in after sales service/repair in hydraulics, electric drives and controls or mechanical engineering will be an advantage. Experience in project management as advantage.
**Languages**:Very good spoken and written English and (optionally as advantage) Thai
**Hardware/Software Skills**:Mechanical and/or electrical skills, MS-Office, project management, SAP as advantage
**Special Skills**:Excellent organizational and communication skills, service mindset, Structured and systematic approach to working processes, proved record in leadership skills (experience min 2 years)

Additional Information

We offer people that like to look beyond one's own nose a professional home. Discover an employer that you can rely on - and an environment with unlimited possibilities and technological variety.

Additionally to the competitive salary our package offers: 5 Working days/week, multinational working environment, annual leave, company shuttle, free lunch, provident fund, medical insurance, performance bonus, service year reward.



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