Customer Service Section Manager

5 months ago


Thailand DHL Full time

**About us**:
This position is base on PTT RM Wang Noi

**Responsibilities**:
The position is responsible for:

- Sets objectives and delivers results that have some longer-term impact within the job area
- Accurate decisions and recommendations would normally result in the achievement of business results, would prevent noticeable delays in assigned work, and would limit the risk of moderate expenditures of time, human resources, and/or funds.
- Provides support and coordination to peers on the implementation of company policies, programs and initiatives required of his/her involvement
- Maintains and enhances relations with the customers.
- Meets and communicates with the customers on an a consistent basis in order to understand and fulfill their requirements
- Responsible for customer service both.
- Customer Engagement & Involvement
- To control of service inadequacies is maintained by establishing and monitoring service indicators and overall performance, and taking necessary action to achieve targeted service standards.
- To manage the daily running of the customer service team in line with customer requirements and at the same time achieve company’s strategic plans.
- Handle customer complaints and enquiries.

**Requirements**:

- Bachelor’s Degree or higher in any field.
- 3 years’ experience in forwarding industry with strong customer services background
- Service-minded, with good customer relationship skills.
- Strong interpersonal and cooperate with all levels including management.
- Excellent MS office skills (Words, Excel, PowerPoint )
- Good command of both spoken and written English.



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