Channel Service Support Officer

5 months ago


Thailand Advanced Info Service PCL. (AIS) Full time

To be responsible for 7 Shops consisting, A-Store, Telewiz, and AIS Buddy Exclusive by visiting (2 times/ branch/month).
To coach, consult, and encourage shop managers and staff at each location to achieve sales targets.
To train, coach, and monitor Pastner's staff to serve customers according to the service quality of AIS policy.
To prepare and analyze the data to set objectives before meeting and visiting plan by focusing on the company targets and KPIs including summarizing issues and following up after visiting.
Counseling in the business condition and system to serve customers and solve customers' problems.
To investigate and handle customers' complaints at Partner's shops including finding the solution or process to prevent it.
To operate and update the partner's staff profile on the DRM Profile System (CCSM).
To monitor and coach partner's working procedures depending on PCI-DSS, Customer data privacy, and IT Security to reduce the risks.
Representative of the company to build a good relationship with the partners.
as AIS Trainer for training and developing partner's competency in functional skills and soft skills depending on training road map both on-site and online such as The AIS Way, Service interacts, Save Churn, Sales advisor, payment system, IM, MC and new technology.
Recruiter Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี)



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