Vendor Incubation-team Lead
6 months ago
**Team and Role Introduction**:
We are looking for a skilled and energetic leader to fill the role of Incubation Team Lead in our Fast-Moving Consumer Goods (FMCG) team. In this position, you will be instrumental in managing the team to guidance, fostering seller growth, and ensuring success in our incubation process
**Responsibilities**: -Mainly responsible for the strategy and implementation of the incubation activities, aiming to grow, and ensure the success of Lazada FMCG sellers
Able to coordinate with cross functional team to identify issues and follow up on solutions, help team to improve performance
Research and understand market insight to determine industry and consumer trend under FMCG category in order to deliver a strategic planning and execution for FMCG seller incubation activities
Manage workflow, work process, and call script with sales agents for daily operation
Monitor and improve the performance of the team in terms of productivity, ensure team KPIs as required
Facilitate training session for all agents and participate in recruitment of new agents
Conduct regular review of all call center agent s performance and organize training sessions for under performers
Submit regular tracking reports for performance update and daily outreach.
**Requirements/Qualifications(must have)**: -4-5 years of working experience in a management consulting, account management, sales team management
Highly motivated willing to push or go extra mile to drive impact with high ownership
Excellent analytical skills and data visualization skills
Strong project management, negotiation and communication skills
Experience in leading a diverse team
Fluent in Thai and proficiency in English.
**Requirements/Qualifications(good to have)**:
Expertise in FMCG category management is a plus
SQL would be a plus.
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