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Airlines Customer Support Representative

4 months ago

กรงเทพมหานคร, Thailand Mindpec Solutions Full time

We are hiring **#Thai #Aviation** **#Airlines** **#Malaysia**

◇Customer Support Representative for Airline account◇

**【Airlines】【9am-9pm Sun-Mon 】【Thai】【Kuala Lumpur Office】**

**Job Title**:Customer Support Representative for Airlines account

**Job Role**:
DUTIES AND RESPONSIBILITIES: Primary Job Functions:

- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
- Manage different types of callers in a given span of time
- Achieve the given metrics in accordance to the center’s commitment to client
- Identify and escalate issues to supervisors
- Provide accurate information and excellent customer service
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable resources
- Process request according to customer’s preference on time
- Route calls to appropriate resources
- Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary

**Salary: RM 3,700～RM4000 basic + Housing allowance RM200+ KPI**

**Time**:9am-9pm Monday - Sunday, 5 working days + 2 days off**

**Place : KL sentral, Malaysia**

**Start : 1st of March 2024**

**Requirement**:
1. Business level of Excellent English and Native Thai.

2. CS Experience in any industries

3. Available for relocating to Malaysia

**For Selection**:
1. Spoken English online test assessment
2. 2 round interview with HR and Operation team

**Benefits**: Medical insurance / Dental and optical benefits / Growth opportunities

☆Feel free to ask us☆

**Salary**: ฿27,800.00 - ฿30,000.00 per month

**Language**:

- 英語 (preferred)
- Thai (preferred)