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Manager, Mmse Airline
3 weeks ago
**Scope & Responsibilities**:
- **Maximize online sales (AA owned channels: Web and App) of FD and XJ**
- Ensure the target of online sales for FD and XJ to be achieved
- Regular review and alignment with airline marketing and RR team on the deliverable factors: fare class accessibility by customers, channel prioritization by route, capacity and new route plan, etc.
- **Grow the CVR on legacy flow**
- Work closely with the digital and tech team to ensure the traffic coming into AA owned channels and ensure the favorable UX/UI experiences for the end-to-end flawless booking experiences
- Being the local contact person for airline team to reach out if anything goes wrong on the platform and obstruct the booking in order to liaison promptly with the tech team for the immediate solutions
- **Collaboration across LOBs to strengthen the stickiness of booking at AA owned channels**
- Work closely with the Reward team and utilize Reward as the loyalty program to connect the whole AA ecosystem
- **Platform branding at the local market**
- Build the branding of “Move” as the biggest travel platform in Thailand to drive the reliability, confidence and credibility for airline bookings
- Create and promote the uniqueness of booking airline flights at “Move” over other OTAs, namely convenient post-booking add-on, etc.
- Improve NPS on booking related scores to sustain the customer satisfaction on non-onboarding experiences
**Requirements**:
- Minimum Bachelor’s Degree in Business, Marketing or related discipline.
- Background with Airline Marketing experience is preferable.
- Minimum 7 years’ experience in marketing, branding and PR-related experience.
- Minimum of 2 years management experience leading and developing direct reports.
- Excellent analytical skills and ability to understand business financials
- Ability to manage multiple projects with multiple stakeholders, both tactical and strategic in nature - achieving both time and budgetary deadlines
- Work well with others and easily gain the collaborations with stakeholders
- Good at influencing people to get the jobs done
- Confident, resourceful, dynamic team player, independent
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
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