Re-carding / Customer Friction

3 months ago


กรงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

Understand surrounding factors and come up with re-carding sequential segments.
Lead discussion with cross functions to come up with re-carding timeline by segments and dashboard tracker.
Ensure of smooth end-to-end re-carding process flow and execution to achieve re-carding KPI.
Customer Fiction.
Be consolidation points of CPP customer fiction for OD1 and Post OD1.
Understand OD1 readiness activities and anticipate customer fictions of each items from all customer touchpoints and work with cross functions to come up with solution to minimize/resolve those fictions.
Initiate dashboard trackers for each fictions items end-to-end.


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