Agent, Customer Service

5 days ago


กรงเทพมหานคร, Thailand Chevron Full time

Responsibilities for this position may include but are not limited to:Order to Cash, the position is the primary point of contact for Retail, Commercial & Industrial (C&I), Lubricant and Fleet card accounts.
-Responsible for receiving and processing orders for Fuel and Lubricant customers.
-Handling fleet card inquiries and managing card operation support ex., card creation/ card maintenance for customers.
-Execute manual transactions/ manual payment posting, including handling the related back offices support for Fleet customers/ Retailers etc.

-Assist in the related projects assigned.

Job Qualifications:At least Bachelor’s Degree in any fields, preferably in Business Administration
-Minimum 2 years of direct experiences in customer services related to orders receive and management, card orders management, handling complaints and customers’ Q&A in all areas (e.g. products, services, company information), providing sales administrative support. Background in the oil/gas/energy, FMCG, Consumer Products, Retail, Fleet, Logistics and Transportation, Card, or Financial business is a plus.
-Good interpersonal skills
-Good communication skills in both Thai and English (speaking, listening, writing and reading) with TOEIC test score at 600 and above. Ability to deal with and work with Non-Thais in the international environment e.g. the international meeting participation, presentation in English.
-Result oriented with service mind focus
Business acumen
-Can work flexible on working hours and has ability to work in shifts, weekday and weekend/holiday

Chevron participates in E-Verify in certain locations as required by law.



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