Customer Service Officer

3 days ago


Bangkok, Bangkok, Thailand Gogoprint Pte. Ltd. Full time

You are going to join the Customer Service team.
You will ensure that our customers have a smooth and pleasant journey with us by answering their questions, resolving their issues, and assisting them with some of their graphic design needs.

Customer Service Responsibilities:

  • Respond to customers via phone and Zendesk tickets (email / LINE / Facebook) on a daily basis, and provide guidance on our products and services

  • Resolve product or service problems by clarifying the customer's complaint, identifying the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution

  • Pass on relevant leads to the Sales team when a customer is placing a large order or requesting a custom job

  • Coordinate with other departments regarding complaints via our complaints dashboard, which must be completed accurately to ensure a smooth understanding of the issue

  • Share recurring issues with management to help identify long-term solutions and prevent future problems


Requirements:

  • Good command of Thai and English, both written and spoken

  • Strong communication skills

  • High motivation and absolute reliability

  • Service-minded attitude and the ability to work efficiently and effectively under pressure

  • Good interpersonal and coordination skills

  • 0–2 years of experience in customer service (fresh graduates are welcome)



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