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Customer Service Officer

2 weeks ago

Bangkok, Bangkok, Thailand Sinotrans Thai (Logistics) Co; Ltd Full time

About the role

Join Sinotrans Thai (Logistics) Co; Ltd', a leading logistics provider, as a Customer Service Officer (Chinese Speaking). In this full-time, office-based role in Bangkok, you will be responsible for delivering exceptional customer service to our Chinese-speaking clients. With a focus on building strong relationships and resolving queries efficiently, you will play a vital part in ensuring our customers' needs are met.

What you'll be doing

  1. Respond to customer enquiries via phone, email, and chat in a prompt and professional manner
  2. Assist customers with order tracking, delivery status updates, and other service-related matters
  3. Proactively identify and address customer concerns, ensuring a positive experience
  4. Maintain accurate records and documentation of all customer interactions
  5. Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction
  6. Provide feedback and recommendations to management to enhance service delivery

What we're looking for

  1. Fluency in both Mandarin Chinese and Thai, with excellent communication skills
  2. Strong problem-solving abilities and a commitment to providing exceptional customer service
  3. Experience in using customer relationship management (CRM) systems and office productivity software
  4. A positive, proactive, and team-oriented attitude

What we offer

At Sinotrans Thai (Logistics) Co; Ltd', we are committed to creating a supportive and rewarding work environment for our employees. Our comprehensive benefits package includes competitive compensation, opportunities for career advancement, and ongoing training and development programs. We also offer a range of wellness initiatives to support your overall well-being.

About us

Sinotrans Thai (Logistics) Co; Ltd' is a leading provider of integrated logistics solutions in Thailand. With a strong presence in the region, we offer a diverse range of services, including freight forwarding, customs clearance, and warehouse management. Our team of dedicated professionals is committed to delivering exceptional service and value to our clients.

Apply now to be part of our dynamic team and contribute to the continued success of Sinotrans Thai (Logistics) Co; Ltd'.