Customer Service Associate

2 weeks ago

Bangkok, Bangkok, Thailand Hytech Full time

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services

companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.

With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more.

Role and Responsibilities:


• Provide front-line support to our customers via live chats, phones, and email.


• Answering queries and resolving client issues regarding our products, platforms, and promotion.


• Address customer feedback as well as complaints professionally.


• Record and update customer data and other relevant information when necessary.


• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices

Qualifications and Requirements:


• Tertiary education, diploma or above.


• Willing to work on shifts (including weekends if required).


• Proficient in Microsoft Office.


• Fluent English including written and verbal communication skills.


• Effective communication skills.


• A logical and analytical approach to problem-solving.

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