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Customer Service Representative
2 weeks ago
Job Title:
Customer Service Representative (Mandarin Speaking)
Location:
Nanning, China
Company:
TP (Teleperformance)
Job Summary:
We are looking for a dedicated
Mandarin-speaking Customer Service Representative
to join our team at Teleperformance Malaysia. In this role, you will handle customer inquiries through
calls, emails, and chats
, providing excellent support and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and solutions to customer issues.
- Maintain a positive, empathetic, and professional attitude with customers.
- Record and update customer information in the system.
- Collaborate with internal teams to resolve customer concerns.
- Ensure high levels of customer satisfaction through quality service.
Requirements:
- Proficiency in
Thai and Mandarin
(both written and spoken). - Good command of
English
for internal communication. - Strong communication and problem-solving skills.
- Ability to work independently while meeting performance targets.
- Willingness to relocate
- Open to working on
rotational shifts, weekends, and public holidays
. - Previous experience in
customer service, call center, or related field
is an advantage.
What We Offer:
- Relocation support to China for expatriates
- Competitive salary and benefits package.
- Professional training and career growth opportunities.
- A diverse and inclusive workplace with supportive team culture.