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Customer Service Representative

2 weeks ago


Bangkok, Bangkok, Thailand TP Full time

Job Title:
Customer Service Representative (Mandarin Speaking)

Location:
Nanning, China

Company:
TP (Teleperformance)

Job Summary:

We are looking for a dedicated
Mandarin-speaking Customer Service Representative
to join our team at Teleperformance Malaysia. In this role, you will handle customer inquiries through
calls, emails, and chats
, providing excellent support and ensuring customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Provide accurate information and solutions to customer issues.
  • Maintain a positive, empathetic, and professional attitude with customers.
  • Record and update customer information in the system.
  • Collaborate with internal teams to resolve customer concerns.
  • Ensure high levels of customer satisfaction through quality service.

Requirements:

  • Proficiency in
    Thai and Mandarin
    (both written and spoken).
  • Good command of
    English
    for internal communication.
  • Strong communication and problem-solving skills.
  • Ability to work independently while meeting performance targets.
  • Willingness to relocate
  • Open to working on
    rotational shifts, weekends, and public holidays
    .
  • Previous experience in
    customer service, call center, or related field
    is an advantage.

What We Offer:

  • Relocation support to China for expatriates
  • Competitive salary and benefits package.
  • Professional training and career growth opportunities.
  • A diverse and inclusive workplace with supportive team culture.