Customer Service Representative

1 week ago

Bangkok, Bangkok, Thailand Bitazza Full time

Customer Service Representative (Cryptocurrency)

We are looking for a
proactive, customer-centric Customer Service Agent
who brings a strong
can-do attitude, passion
for helping people, and commitment to delivering an excellent
end-to-end customer experience.

You will handle customer interactions across multiple channels and ensure every issue is resolved with accuracy, empathy, and ownership.

RESPONSIBILITIES

Customer Interaction & Case Handling

  • Handle inbound & outbound calls, emails, live chats, and social media channels (Facebook, LINE).
  • Manage customer complaints with professionalism and provide clear solutions and timely follow-up until resolution is secured.
  • Identify customer needs and pain points, and provide accurate, comprehensive, and helpful information.

Customer-Centric & End-to-End Journey Focus

  • Take ownership of each case from start to finish (end-to-end).
  • Demonstrate empathy and active listening to ensure positive customer experience.
  • Proactively suggest improvements or alternatives that enhance customer satisfaction.
  • Provide insights into recurring issues to improve product, process, and CX design.

Communication & Collaboration

  • Communicate effectively with internal teams (Operations, Product, Compliance, etc.) to obtain information or resolve issues.
  • Follow communication protocols, guidelines, and policies to ensure consistent service quality.
  • Support cross-functional teams with customer liaison tasks when needed.

Operational Excellence

  • Work in a shift-based environment within 24-hour operations.
  • Maintain accuracy and attention to detail while handling multiple tasks.
  • Uphold service standards including response time, resolution time, and data accuracy.

WORK EXPERIENCE REQUIREMENTS

  • Bachelor's degree in any field
  • 1+ year of experience in Customer Service or equivalent
  • Good command of English (written & spoken) –
    TOEIC 600+ preferred
  • Basic computer and typing skills
  • Ability to multitask, prioritize, and work well under pressure
  • Willingness to work
    shifts,
    including weekends & night shifts
  • Experience or knowledge in
    cryptocurrency, blockchain, or trading is a strong advantage
  • Positive,
    Can-Do Attitude
    — proactive, solution-driven, and willing to learn
  • Customer-Centric Mindset
    — able to understand customer needs deeply and deliver exceptional service
  • Ownership of
    End-to-End
    Cases — committed to resolving the customer's issue fully

  • Customer Services Representative

    42 minutes ago

    Bangkok, Bangkok, Thailand Hilti (Thailand) Ltd. Full time

    Location: Bangkok, ThailandWhat's the Role?We're looking for a proactive Customer Services Representative who is responsible for providing the essential staff and customer support to ensure that the highest possible service level is provided to our customers.Who is Hilti?If you're new to the industry, you might not have heard of us. We provide leading-edge...

  • Bilingual Customer Service Representative

    6 days ago

    Bangkok, Bangkok, Thailand TP Full time

    Customer Service Representative (Thai & English)Bangkok, ThailandWe are looking for passionateCustomer Service Representativesto support our clients' customers and partners through phone, email, and live chat. If you enjoy helping others and thrive in a fast-paced environment, this opportunity is for you What You'll DoHandle pre- and post-reservation...

  • Customer Service Representative

    6 days ago

    Bangkok, Bangkok, Thailand Talent Trader Group Pte Ltd Full time

    Must have experience in manufacturing/technical backgroundWe are seeking an experienced Customer Service Representative to be the central support for our operations, spanning Sales, Procurement, and Logistics. This role is critical for ensuring a positive customer experience by managing order fulfillment, payment receivables, and complaint resolution.Key...

  • Customer Service Representative

    7 days ago

    Bangkok, Bangkok, Thailand Xscape - Live Escape Rooms Bangkok Full time

    Customer Service Representative - Game Master – XSCAPE Live Escape Rooms Bangkok (Phrom Phong)XSCAPE is opening a premium escape room experience in Phrom Phong, and we're looking for friendly, reliable, customer-focused Game Masters to join our team. This role is perfect for people who enjoy engaging with customers, working in a fun environment, and being...

  • Customer Service Representative

    2 weeks ago

    Bangkok, Bangkok, Thailand CXM Full time

    CXM Group is hiring for the position of Customer Support Representative in its Bangkok, Thailand.Responsibilities-Effectively managing the company chats, E-mails and calls-Identifying and assessing customer's needs to achieve satisfaction-Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal-Offer support...

  • Customer Support Representative

    2 days ago

    Bangkok, Bangkok, Thailand Altum Full time

    Customer Service Representative – Join a Newly Launching Forex BrokerWe're a new broker preparing to launch in Bangkok Thailand, and we're looking for Customer Service Representative to grow with us from the very beginning.This is a unique chance to start your journey at launch stage – as the company grows, so will your opportunities to step into senior...

  • Customer Service Representative

    2 weeks ago

    Bangkok, Bangkok, Thailand Adecco Full time

    Work Location:SathornResponsibilitiesCustomer Account Specialist with customer service or supply chain and logistics background to provide support to customers.Customer services team is located in Bangkok and provide support to customers in Asia PacificAct as customer's primary point of contact & maintain strong business relationship with assigned customers...

  • Customer Service Representative

    2 weeks ago

    Bangkok, Bangkok, Thailand Lyreco (Thailand) Co.,Ltd. Full time

    We are seeking a Customer Service Officer (CSO) to join our growing customer support team. The CSO will manage daily customer interactions through phone calls, live chat, emails, and other communication channels. The ideal candidate will be a service-minded, detail-oriented professional who ensures customer satisfaction by providing accurate information,...

  • Customer Service Representative

    1 week ago

    Bangkok, Bangkok, Thailand TP Full time

    We're Hiring: Thai Customer Service Specialist (Visa Support Available) Join a leading ride-hailing platform and be part of a dynamic customer support team serving users in Thailand What You'll DoProvide customer support via hotline and online chatAssist users with inquiries and record customer needsFollow up on issues to ensure resolution and...

  • Customer Service Representative

    6 days ago

    Bangkok, Bangkok, Thailand TP Full time

    We're Hiring: Thai Customer Service Specialist (Visa Support Available) Join a leading ride-hailing platform and be part of a dynamic customer support team serving users in Thailand What You'll DoProvide customer support via hotline and online chatAssist users with inquiries and record customer needsFollow up on issues to ensure resolution and...