Customer Service Representative
2 weeks ago
Work Location:
Sathorn
Responsibilities
- Customer Account Specialist with customer service or supply chain and logistics background to provide support to customers.
- Customer services team is located in Bangkok and provide support to customers in Asia Pacific
- Act as customer's primary point of contact & maintain strong business relationship with assigned customers facing activities - order commitment and fulfillment; invoicing and issue resolution.
- Responsible for providing customer support and ensure customer satisfaction by demonstrating ownership and managing key cross functional interfaces with Sales, Supply Chain, Logistics, etc.
- Work and cooperate with other related functions as necessary to ensure customer/supplier issues are resolved, provide best option solution, and communicated back to customer/supplier in a timely manner.
- Be an ambassador to build strong customer relationships, gain an understanding for their business/service needs, and leverage them to be a trusted advisor.
Qualifications
- Bachelor degree of Business Administration, Arts or related.
- Fluent in Chinese (HSK 5) and English (TOEIC Score 800+)
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
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