Customer Service Representative
1 week ago
CXM Group is hiring for the position of Customer Support Representative in its Bangkok, Thailand.
Responsibilities
-Effectively managing the company chats, E-mails and calls
-Identifying and assessing customer's needs to achieve satisfaction
-Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
-Offer support to the lead/client within the specified time frame
-Updating CRM and keeping records of all communications and action taken
-Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
-Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
-Work independently and in teams
-Follow standard processes and procedures.
Requirements
-Proven customer support experience
-Experience/background in Forex and the Financial Market is a plus
-Excellent command of the English and Vietnamese languages, both verbal and written
-Proficiency in the use of Microsoft Office Word, Excel, Outlook
-Strong phone contact handling skills and active listening
-Ability to work under pressure and meet deadlines
-Excellent communication and presentation skills
-Flexible to work on a weekly rotating shifts (morning/ afternoon/ night in near future)
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