Customer Service Officer

2 weeks ago

Bangkok, Bangkok, Thailand Ascend Group Full time

Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.

Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.

Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.

Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.

Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.

System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.

Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.

Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.

Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Job skills required: Social media

  • Senior Customer Service Officer

    2 weeks ago

    Bangkok, Bangkok, Thailand TRANS OVERSEA SERVICE & TRANSPORT CO., LTD. Full time

    เจ้าหน้าที่ Senior Customer Service: Freight Forwarder : มีหน้าที่หลักในการเป็นศูนย์กลางการสื่อสารระหว่างบริษัทกับลูกค้า

  • Customer Service Officer

    7 days ago

    Bangkok, Bangkok, Thailand General Starch Limited Full time

    Customer Service Officer(Export Food Team)Work base Bangkok, Rama 9 Soi 53Qualifications:v  Bachelor's degree in any field.v  At least 2-3 years experiences in export business (customer service and sales support). Food industry is preferable.v  Computer literate (Microsoft Office, Excel skill)v  Good analytical, creative, initiative, pro-active,...

  • Officer-Customer Service

    1 week ago

    Bangkok, Bangkok, Thailand Yusen Logistics (Thailand) Co., Ltd. Full time

    RESPONSIBILITIES :Receive document orders from customers and input accurate data into the systemProvide accurate delivery information to customers and team membersCommunicate effectively with customers and internal teamsPrepare import and export documents for all relevant partiesCreate reports to support customer requirementsFollow up with concerned parties...

  • Customer Service Officer

    2 days ago

    Bangkok, Bangkok, Thailand Gogoprint Pte. Ltd. Full time

    You are going to join the Customer Service team.You will ensure that our customers have a smooth and pleasant journey with us by answering their questions, resolving their issues, and assisting them with some of their graphic design needs.Customer Service Responsibilities:Respond to customers via phone and Zendesk tickets (email / LINE / Facebook) on a daily...

  • Customer Service Officer

    1 week ago

    Bangkok, Bangkok, Thailand NGG ENTERPRISE CO., LTD. Full time

    Key Responsibilities Summary:Customer Support: Respond to inquiries (phone, email, chat) providing accurate information and resolving issues related to sport watches.Issue Resolution: Handle and resolve customer complaints, escalating complex cases when necessary.Product Knowledge: Maintain in-depth knowledge of sport watch features and services.Order...

  • Customer Service Manager

    1 week ago

    Bangkok, Bangkok, Thailand FOOD PROJECT (SIAM) CO., LTD. Full time

    Job Summaryบริหารและดูแลงาน Service Support และ Business Support โดยมีความรับผิดชอบโดยตรงต่อคุณภาพการให้บริการ ประสิทธิภาพการดำเนินงาน...

  • Officer - CRM and Customer Service (Automotive Business)

    5 days ago

    Bangkok, Bangkok, Thailand Thonburi Automotive Assembly Plant Co., Ltd. (Head Office) Full time

    Officer - CRM and Customer Service is responsible for daily CRM operations, customer communication and complaint-handling activities for both dealership and distributorship. This role ensures accurate customer data, timely follow-ups, smooth appointment coordination and effective service recovery to support a positive customer experience. The position...

  • Customer Service Ambassador

    2 days ago

    Bangkok, Bangkok, Thailand Central Group (Central Pattana Public Company Limited) Full time

    Key Responsibilities1. Frontline Customer AssistanceGreet visitors warmly and provide courteous, professional service.Handle enquiries in person, via phone, and through digital channels.Provide accurate information on store locations, promotions, events, and mall facilities.Assist visitors with special needs (wheelchair, stroller, guidance support).2....

  • CRM and Customer Service

    2 days ago

    Bangkok, Bangkok, Thailand Thonburi Automotive Assembly Plant Co., Ltd. (Head Office) Full time

    CRM and Customer Service is responsible for daily CRM operations, customer communication and complaint-handling activities for both dealership and distributorship. This role ensures accurate customer data, timely follow-ups, smooth appointment coordination and effective service recovery to support a positive customer experience. The position requires...

  • Customer Service Associate

    1 week ago

    Bangkok, Bangkok, Thailand Hytech Full time

    Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial servicescompanies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.With a global...