Senior Customer Service Officer

The Role:Lead Sales Initiatives: Develop and execute strategic plans to meet and exceed revenue targets.Client Acquisition: Identify, approach, and close deals with potential clients across key verticals.Relationship Management: Build and nurture strong relationships with senior stakeholders and decision-makers.Customized AI Solutions: Understand client...

The Customer Service Manager oversees customer service, documentation, and operations to ensure optimal customer experience and service reliability.  Key Responsibilities: Team Leadership & ManagementDefine, implement, and monitor Key Performance Indicators (KPIs) and metrics on service quality and team productivity.Monitor service failures and manage the...

You are going to join the Customer Service team.You will ensure that our customers have a smooth and pleasant journey with us by answering their questions, resolving their issues, and assisting them with some of their graphic design needs.Customer Service Responsibilities:Respond to customers via phone and Zendesk tickets (email / LINE / Facebook) on a daily...

This Customer Service Officer will be managing, coordinating and processing all enquiries / orders to the complete satisfaction of the SEA customers within the guidelines set by the company.How You'll Make An ImpactHandle inbound orders & enquiries (via phone calls, faxes and emails) from customers & channel partnersReply promptly to emails, and follow-up...

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial servicescompanies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.With a global...

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial servicescompanies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.With a global...

Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems,...

Work Description:Utilize the existing KB to Provide customer service through voice, online and email channels.Handling customer complaints.Ensure customer satisfaction given to the customers by providing accurate and timely response.Requirements:Diploma or above;Proven customer support experience or experience as a Client Service Representative, have...

Officer - CRM and Customer Service is responsible for daily CRM operations, customer communication and complaint-handling activities for both dealership and distributorship. This role ensures accurate customer data, timely follow-ups, smooth appointment coordination and effective service recovery to support a positive customer experience. The position...

Who we areIntrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to...