Workplace Manager
6 days ago
**Description**:
**The Role**
Reporting to the Client Services Director this role is responsible for managing local client relationships and delivery of services to those clients. Within the role you will have full responsibility for any Instant services (as well as hard FM and soft services) delivered to your local clients.
You will require a full understanding of your clients’ requirements to ensure that solutions are delivered to time, budget & to client satisfaction. You will also be expected to recognise opportunities for selling additional services to clients.
You will integrate seamlessly with the client contacts while still adhering to Instant’s values and keeping an eye on the commercial aspects of the contract.
**What will you be doing?**:
- Deliver exceptional Facilities Management services with best-in-class H&S practices.
- Build and maintain strong client relationships, exceeding expectations and resolving escalations.
- Collaborate on contract implementation, renewals, and account development plans.
- Identify and facilitate opportunities for additional services.
- Provide accurate forecasting, reporting, invoicing, and manage procurement with suppliers.
- Oversee hard and soft services, ensuring compliance with H&S and operational policies.
- Manage budgets, small procurement, churn works, and maintain relationships with landlords.
**Who are we looking for?**:
- Alignment with our company behaviours: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow
- Extensive experience in delivering hard and soft FM solutions and outsourced services.
- Strong client relationship management, account development, and problem-solving skills.
- Proficient in managing service providers, SLAs/KPIs, and P&L.
- Excellent communication, interpersonal, and organizational abilities.
- Flexible, adaptable, and able to prioritise, multi-task, and take initiative.
- Good knowledge of outsourcing processes and workplace H&S practices.
- Engaging personality with a proven track record in FM service delivery.
**What's in it for you?**:
- Competitive pay scales reviewed annually
- Discretionary annual company bonus
- Private healthcare and life cover
- A focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
- Bespoke training programmes and our bespoke ‘Instant Learning’ portal
- Reward Gateway (discounts)
- Wellbeing Centre
- Global Employee Assistance Programme
- Brilliant colleague recognition scheme, with quarterly and annual ‘Let’s Celebrate’ awards (with great prizes)
- Generous referral scheme
- Laptop / tech provided
**About The Instant Group**:
The Instant Group has been rethinking workspace since 1999 with over 500 experts working globally across more than 175 countries. Instant’s digital platforms constitute the world’s largest digital marketplace for flexible workspace listing meeting rooms, virtual offices, flexible office space and coworking memberships. Its global team advises on commercial real estate solutions from serviced offices to fully customised managed offices, and consulting services for portfolio and net zero strategies.
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