Manager Customer Services

7 days ago

กรงเทพมหานคร, Thailand FrieslandCampina Full time

Responsible for customer care team management including capability development, deliver high customer service level, strategy building for overall Customer Care department, contributing to company strategy.
Lead Order to Cash Process to deliver service level to meet internal & external expectation and connect with Global community to improve either process or automate system.

What we ask
- Complexity of order management unhappy flow within compliance guideline. Have good knowledge in FMCG business process and customer supply chain process, capable to manage / collaborate with stakeholders in own discipline and external parties to get expected result. Lead operational project within own department, and/or participate in relevant tactical project.
- Service Level
- Order to Cash process
- Return Order Management - Export Customer order to delivery process
- Participate in related project
- People development
- Sales / Shopper Mkt / Marketing / Finance / Master Data team / Demand Planner / Supply planner / QC/ Project Manager.
- Customer Care community
- Customer Collaboration

What we offer

FrieslandCampina Thailand is the affiliate of Royal FrieslandCampina and has been here since 1967. We produce and sell variety of dairy products under brand name Foremost, Ship, Falcon, My Boy, and Debic. The extensive product range of quality products includes UHT milk, yoghurt drinks, condensed milk, and whipping cream. We believe our current and future success depends largely on the quality of our employees. For this reason, Foremost wants to offer an attractive, challenging and inspiring working environment where employees are encouraged to develop themselves both professional and personally.
- Vacancy description
- 1. Ensures a high customer service by driving quick, accurate and quality execution of order processing, invoicing, customer complaints handling, customer collaboration & customer service (through pro-actively informing & supporting).
2. Continuous improvement in either process or automate system.
3. Responsible of owning the Order-to-Cash process, lead team to timely and accurately deliver customer orders as per customer expectation.
4. Liaise with cross-functional teams to optimize customer service processes and deliver outstanding customer experiences.
5. Ensure VMI is executed to optimize customer stock level and availability as per target. 6. Ensure that the routine working must be aligned and complied with company policy and regulation.
7. Collaborate and joint working with customer to drive service level to on-shelf availability with continuous improvement.
8. Networking: Develop, maintain and expand network of relevant internal and external stakeholders and partner.
9. People Management: Lead, coach and develop (the cooperation between) people of the own department/discipline.
10. Perform Key User Role or any other assigned project.
- IT Technology
- SAP / BW / Power BI
- Project management - Experienced to lead cross-functional team with excellent motivating and coaching skills.
- Communication in English & Thai
- Excellent analytical skills both quantitative and qualitative.
- Excellence Microsoft Office,
- Familiar with SAP, BW & Power BI background.

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