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Customer Service Manager
4 weeks ago
3-4 years experiences in customer service.
Able to analysis and come up with strategies.
Positive Attitude,Good with people,self-motivated.
He/she will responsible for monitoring existing customer portfolio, work with Key Account, store operation, and commercial to ensure sale/ profit target is achieved.
He/she will responsible for customer baskets analysis (retention portfolio) to identify lost items, finding causes, and work with store operation or commercial to ensure sale recovery. S/he will identify potential new items, and work with related parties to establish sale gain.
He/she will have to analyst customer portfolio to support Key Account team with effective summary for further customer development.
He/she will support Key Account to manage customer strategy, and prepare presentation.
He/she will assist Key Account team on account opening document, MOU document preparation, and act as contact point on behalf of Key Account and Sr. Key Account Manager.
He/she will coordinate with Store Operation team, SGM, CDM, ASGM, Fresh Manager to ensure effective communication/transaction of customer agreement and expectation for100 %customer satisfaction.
He/she requires to respond promptly with efficient and effective feedback to every customer inquiries and work with all concerns.
He/she will have to handle customer issues and resolve customer complaints under operation procedure, with the best benefit for Makro, and achieve ultimate customer satisfaction.
He/she will manage the quotation (catalogue price) to ensure profitability target is achieve, s/he also required to support store operation regarding catalogue problems, and coordinate with ISD.
He/she will work with Commercial, and Quality Assurance to support customer inquiries.
He/she will work with Store credit sale team, Finance & Accountant Team, on all billing and overdue payment monitoring.
He/she will have to work and support Key Account to manage customer strategy and prepare presentation.
He/she will obtain and evaluate all relevant information to handle product and service inquiries.
He/she will support Key Account and ensure new customer accounts setup is on plan, and the first PO can be started with in a short time.
He/she will monitor and follow up on customer interactions.
He/she may need to perform any other duties as may be assigned.
Bachelor degree or above.
Preferred 3-4 years experiences in customer service, sale support food service business.
Communication skill, Understand and appreciate the importance of the internal and external customers.
Computer literate, Working with data.
Able to Analysis and come up with strategies, Problem solving, Multitasking, Teamwork, Microsoft, Oracle.
Personality pleasant, Positive Attitude, Good with people, self-motivated, well-organized, thorough in number, flexible and result oriented.
**Job skills required**: Finance, Assurance, Quality Assurance
**Job skills preferred**: Teamwork, Problem Solving, Multitasking
