Customer Service Manager

1 week ago

กรงเทพมหานคร, Thailand Lexzau, Scharbau GmbH & Co. KG Full time

**Your Responsibilities**
- To provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance customers (Automotive, Chemicals, Cosmetics, etc., and any new customers)
- Manage Customer On-site Staff
- To be key escalation focal contact point for Customer on operations escalation topics
- To cooperate within Customs Clearance operation department and intra department with transport and freight (if any) in problem solving, report status and provide proactive solution to customers
- To coordinate with operations team to provide expert advice to customer regarding logistic processes, documentation, or any other questions which may arise
- To receive claims, complaints, questions, concerns and suggestions from customers and cooperate within departments involved to ensure customer operational problems or issues are resolved or provide proper guidance promptly
- Prepare Corrective & Preventive Action & Non - conformance Service
- To monitor, record, and follow up status of customs case progress and provide proactive reports to customers
- To monitor, consolidate, check and submit reports as per customer target date/time
- To monitor KPI and assure that committed KPI’s are met to customer satisfaction
- Identify, Prepare and roll out Improvement Plan to close operational gaps
- To prepare meeting agenda, summary information and issues with proper solution before the meeting with customers on operational topics
- To conduct regular meetings with customers on operational related topic
- To issue MOM from customer operational meeting and conduct internal improvement meeting across related departments.
- To be key focal contact for Sales team in rolling out new customer implementation, SOP training, billing and selling rate to operation
- Following up on Track & Trace report and support data to customer
- Any special assignment by superior

**Your Profile**
- Bachelor’s degree or Higher in related fields
- 5 years working experience in the same field
- Owns a car & driver license
- Good experience in Sea freight & Customs Import / Export Clearance process
- Excellent experience in the customs clearance process with in - dept. knowledge in Customs regulations and privilege
- ** Customs Specialist an advantage**:

- Good Command of English (written and spoken)
- Able to multitask, prioritize, and manage time efficiently
- Able to analyze data, statistics and translate results into better solutions
- Computer skills with Microsoft Office
- Excellent knowledge in Customer Service and highly service minded mentality

**We offer**
- For more information visit our Website.
- **Contact Person**
- Thodsawat Chaksupa

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