Customer Service Representative

4 weeks ago


Bangkok, Bangkok, Thailand EXANTE Full time

pAboutEXANTE/ppWeareaglobalwealthtechcompanythatprovidescentralizedtradingsolutionsandB2Bfinancialinfrastructuretohelpcreatevaluethroughtechnology./ppOurproprietarytradingplatformenablesdirectmarketaccessto+1Mfinancialinstruments,includingstocks,ETFs,bonds,futures,andoptions,fromasinglemulti-currencyaccount./ppWeareafast-growingcompanywith600+employeesacross70+locations,representing60nationalities,allofusfollowingthesameguidingprinciples:/pulliWebelievethatfreedomisaninheritedright/liliWearecatalysts/liliWedefendprivacy/liliWecatertoourcustomerstoanunprecedenteddegree/li/ulpAsaFinancialcompany,weknowourinvestmentpriorities.Weinvestinourpeople./ppAbouttheRole/ppReportingline:HeadofClientServices/ppLocation:Remote/ppResponsibilities/pulliManageclientinquiriesviadifferentchannels:email,livechat,andphonecallswithinsetSLAsandKPIs/liliProvideexcellentcustomersupportbyidentifyingcustomers'needsandsolvingtaskswithanindividualapproach/liliLiaisewithinternalteamstofindsolutionstomorecomplexinquiries/liliNavigateinquiriestotherelevantdepartmentswhennecessary/liliMaintainasoundknowledgeofourproductandindustry/liliMaintainapositiveimageofourcompany/liliContributetowardsvarioussideprojectsandtaskssuchasFAQupkeepandinternaldocumentation/liliRegularlycommunicatefeedbackandsuggestionswithyourlinemanager/li/ulpRequirements/pulliFinancialmarketsandindustryknowledge/liliPreviousexperiencewithtoolslikeIntercom,Zendesk,Atlassian/liliPreviousexperienceinabrokerage/investmentcompany/liliFluencyinwrittenandspokenEnglishataprofessionallevel/liliStrongclient-focusserviceskills/liliUnderstandingofbasictechnicalprinciples/liliExcellentcommunicationskills,bothwrittenandverbal/liliStrongorganizationalskillsandattentiontodetail/liliComfortableworkinginafast-pacedenvironment/liliAbilitytomultitaskeffectively/liliComfortablewithworkingshifts/li/ulpBenefits/pulliCorporatebenefits(chooseyourpreferredoptions)/liliTrulyinspiringculture,pleasantandinformalworkenvironment/liliOngoingeducation&trainingprograms/liliOpportunitytonetworkandconnectintheCorporateEvents/liliGlobalcareeropportunities/li/ulp*Benefits/perkslistedabovemayvarydependingonthenatureofyouremploymentwiththecompanyandthecountrywhereyouwork./p



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