Customer Experience Specialist – Thai

1 month ago


Bangkok, Bangkok, Thailand Agoda Full time
Customer Experience Specialist Achieve Customer Satisfaction by Delivering High-Quality Support

Achieve customer satisfaction by delivering high-quality support, resolving issues efficiently, and providing personalized solutions to meet customer needs.

About Agoda

Agoda is a leading online travel booking platform that connects travelers with a global network of 4.7M hotels and holiday properties worldwide.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn, and experience more of the amazing world we live in.

Customer Support Team

Our Customer Support Team is dedicated to providing in-person, real-time help around the clock and in 38 languages, ensuring that every customer receives exceptional support.

The Opportunity:

A Customer Experience Specialist will champion customer satisfaction by demonstrating the highest level of professionalism, listening, and engaging with customers to provide individualized solutions.

Key Responsibilities:
  • Deliver excellent customer service and manage customer needs through various communication channels.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Meet individual and team goals, including key performance indicators (KPIs).
  • Continuously identify work process improvements and communicate them to Team Leaders and Managers.
Requirements:
  • Native Thai speaker with good command of spoken and written English.
  • Excellent communication and listening skills, with attention to detail.
  • Ability to work on rotating shifts, including weekends and public holidays.
  • High degree of integrity and confidentiality.
Preferred Qualifications:
  • At least 1 year of working experience in a related field, although fresh graduates are welcomed.
  • Minimum typing speed of 35 words per minute.
  • English proficiency test such as TOEIC score 700 and above.


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