Customer Experience Specialist – Thai

4 weeks ago


Bangkok, Bangkok, Thailand Agoda Full time
Customer Experience Specialist

Deliver exceptional customer service through various communication channels, manage customer needs, and improve services through self-service execution.

We are a diverse team, united by a passion to make an impact, and we aim to make travel easy and rewarding for everyone.

Key Responsibilities:
  • Manage customer interactions through phone, email, and live chat
  • Deliver business strategies and improve customer services through self-service execution
  • Meet individual and team goals, and identify process improvements

Requirements:
  • Native Thai speaker with excellent English communication skills
  • Immaculate telephone manners and strong listening skills
  • Ability to work rotating shifts, including weekends and public holidays
  • Experience in customer-facing roles, with a typing speed of at least 35 words per minute

We are an equal opportunity employer, and we prioritize attracting diverse talent and cultivating an inclusive environment. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

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