Customer Support Engineer

6 days ago


Bangkok, Bangkok, Thailand Manatal Co LTD Full time
Job Description

We are seeking a skilled Customer Support Engineer to join our team at Manatal Co LTD in Bangkok. As a Customer Support Engineer, you will be the bridge between our Customer Success and Product/Engineering teams, enhancing the customer experience throughout their Manatal journey.

Your primary responsibilities will include partnering with our Customer Success team to resolve complex technical challenges, assisting clients with onboarding, and supporting the Customer Success team by joining client calls to provide recommendations on how to leverage Manatal for their needs.

Requirements
  • Fluency in English (written and verbal)
  • Experience working in a product or support role with a technical foundation
  • Strong exposure to customers and managed independently customer calls for resolving complex technical issues or product questions
  • Empathy for customers to understand their problems and translate them into engineering and product requests
  • The ability to learn quickly and grow product knowledge steadily to best advise clients to leverage Manatal to the fullest
  • Hands-on experience with debugging complex technical issues
  • 1+ years of experience using Python scripts to automate data migrations
  • Experience with APIs (understanding how APIs work, understanding how to leverage API integrations for enhancing the customer's workflows)
  • Experience with Databases (Postgres, MySQL, Microsoft SQL Server) for analyzing large datasets
  • Experience working with Jira and Jira Service Desk for internal team communication
  • Willingness to work on a shift basis between 3 pm to midnight Bangkok time
Benefits
  • Competitive salary: THB 40,000 - 60,000 per month
  • A well-funded start-up backed by Surge & Sequoia
  • Be part of one of the fastest-growing B2B SaaS start-ups in the region
  • You will be collaborating with talented individuals in the industry
  • Join a lively and highly international team
  • Indulge in a challenging and innovative working culture
  • Attractive medical healthcare plan
  • Personal development allowance
  • 2 weeks of work from anywhere per year
  • Regular fun team-building activities
  • Company trip
Why Choose Manatal Co LTD
  • We are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
  • We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace.


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