Customer Service Expert
2 weeks ago
About EXANTE
We are a technology-driven financial company that provides innovative solutions for centralized trading and B2B financial infrastructure.
Our state-of-the-art trading platform enables direct market access to a vast array of financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account.
We are a fast-growing global company with a diverse team of professionals across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:
- We believe that freedom is an inherited right
- We are catalysts
- We defend privacy
- We cater to our customers to an unprecedented degree
As a forward-thinking financial company, we invest in our people and provide opportunities for growth and development.
Join us in shaping the future of wealth management:https://exantecareers.com
About the Role
Reporting line: Head of Client Services
Responsibilities
- Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs
- Provide top-notch customer support by identifying customers' needs and solving tasks with an individual approach
- Liaise with internal teams to find solutions to more complex inquiries
- Navigate inquiries to the relevant departments when necessary
- Maintain a sound knowledge of our product and industry
- Maintain a positive image of our company
- Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
- Regularly communicate feedback and suggestions with your line manager
Requirements
- Knowledge of financial markets and industry
- Previous experience with tools like Intercom, Zendesk, Atlassian
- Previous experience in a brokerage/investment company
- Fluency in written and spoken English at a professional level
- Strong client-focus service skills
- Understanding of basic technical principles
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Comfortable working in a fast-paced environment
- Ability to multitask effectively
- Comfortable with working shifts
Benefits
- Corporate benefits (choose your preferred options)
- Truly inspiring culture, pleasant and informal work environment
- Ongoing education & training programs
- Opportunity to network and connect in the Corporate Events
- Global career opportunities
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