IT Support Manager
6 months ago
**Main objectives and Summary**
- Responsible for overall IT support for ATA users.
- Deliver efficient IT support service.
- Maximize security and availability of ATA infrastructure.
- Ensure SLA for incidents and established procedures are respected.
- Provide IT administration and service IT-Support for Bangkok based users working for International Banks in different time zones.
- Maintain effective communication and build relations with all concerned teams and partners.
- coach and mentor team members on procedures and processes to ensure consistency.
- Conduct training for all employees on IT policies and procedures.
- Ensure that all IT assets are cataloged and tracked using IT asset management system.
- Work with compliance officer to ensure that all IT infrastructure is compliant with IT policy.
- Facilitate efficient IT environment by managing stock and participating in hardware / software procurement.
- Working on flexible hours Monday to Friday and able to handle technical support calls on weekends and public holidays.
**Qualification**
- Bachelor's Degree in Computer Engineering, Computer Science or related fields.
- 5 + years’ experience in IT-support.
- Management experience is required.
- Extensive knowledge and experience of windows and Mac computers, Active directory, AzureAD, Microsoft O365, Microsoft Intune and endpoint protection. Symantec Endpoint protection.
- Knowledge and understanding of ITIL, ISO 27001, Windows server, UNIX/Linux server, VMware, JIRA service desk are preferrable.
- Able to work with overseas IT teams, development team, Corporate IT and vendors pertaining to service calls and issues/tickets.
- Preferred experience in banking / financial institution
- Good relationship & able to self-driven and take initiative when needed.
- **Good communication skills in English (both written and oral)**
**What you will get from ATA IT**:
- 14 days’ vacation in first year
- Health insurance
- Life insurance for staff & families
- Dental fee for staff & families
- Provident fund
- Annual Party
- Annual Health Check
- Monetary Assistance (Childbirth, Marriage, Funeral)
- Monthly Activities
- Staff Birthday & Company Activities
- Social discuss & sharing knowledge
- WFH Hybrid Policy
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