Deskside Support- Bangkok

3 weeks ago

กรงเทพมหานคร, Thailand IT Business Solutions Sdn Bhd Full time

**Deskside Support Engineer**

**CAREER SUMMARY**

**RESPONSIBILITIES**

Act as a lead technician in the performance of Onsite Support activities.

Perform complex installations and configurations of desktops, laptops, mobile devices and associated

Peripherals and related software.

Implement change related to BAU or Project of Onsite Service Delivery like troubleshooting patching, SSCM client management, configuration changes or software installations, break fix activities, deskside support, data migration and HW refresh.

Deliver IMACDs on demand.

Provide technical assistance to end users with any collaboration or internal software issues. Support VVIP at the site during P1 or P2 incidents.

Resolve escalated service delivery issues, including communicating service delivery issues to the appropriate internal stakeholders and support communications to the field force for other locations.

Provide IT support for event management, disaster recovery and emergency response activities in the event of any such situations at local sites.

Provide on-call support when required outside business hours.

**Duties include but not limited to**:
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues assigned related to basic network/desktop/laptop support, printers, printers, PDAs, iPhone/iPad & other smart devices.

Break-fix, troubleshoot and resolve software issues; Re-imaging computers/hard drives.

IMACD function including installation and decommission of IT HW at the site.

Backing up and restoring user data, settings, and associated systems administration activities.

Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts.

Assist on Incident and Problem management activities.

Taking ownership of issues through to resolution on all appropriate requests.

Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information.

Move equipment associated with escalated help desk incidents and service request.

Performing asset inventory activities as needed.

Recommends and/or performs upgrades on systems to ensure longevity.

Works with procurement staff at the customer site to purchase hardware and software.

Maintain spare parts/inventory list monthly and coordinate for any disposal requisites.

Provide trade show planning and support, setup, test, training, logistics and maintenance of all required.

Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g., meals, travel, and lodging) in accordance with the Agreement.

Be available for on call support during after-hours as and when necessary to fix any power outage or comms room issues.

Adhere to ticket response and resolution SLAs as agreed upon with the customer and escalate to service delivery manager attention when required.

Basic understanding of DHCP, DNS, IP addressing and sub netting & basic understanding of fixing Wireless LAN,

Ethernet desktop configuration issues.

Any other duties that may be assigned from time to time for the benefit of the Reporting Manager.

**ESSENTIAL QUALIFICATION**

At least 3 years of technical experience in providing quality services to the end users (desktop support).

Able to work under pressure.

Ability to commute/relocate.

Ticket SLAs and KPIs are achieved.

Escalation procedures, policies and working practices are adhered.

All records relating to Service Requests, Incidents, Problems and Knowledge Management are completed accurately and within agreed timeframe.

**SKILLS**

Experience in providing Deskside Support.

Knowledge of Windows 10 OS, MAC and iPad, and Android Tablets.

Data Centre, Server and Wireless access point, Network Operation Support and, printer and POS support.

Smart-hand support for Server, Network and End User computing collaboration tools.

Basic knowledge of reporting/ITSM Tool (Service now).

Experience in supporting VIP users.

Excellent communication.

2-4 years of work experience in relevant skills.

**AIDED EXPERIENCE & SKILLS**

❖ Possesses understanding and technical ability for Servers/Storage/Networking.

❖
- S-squad is an Equal Opportunity Employer. Ssquad does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: ฿100.00 - ฿1,001.00 per month

  • Executive Assistant

    3 weeks ago

    กรุงเทพมหานคร, Thailand Andaz Bangkok Full time

    Summary We're looking for pre-opening team members for Andaz Bangkok. Executive Assistant will be responsible to provide an excellent and consistent level of administrative support to your customers. Provides strong and efficient administrative support to **General Manager,** including document translation, interpretation, schedule coordination,...

  • Deskside Technician

    2 weeks ago

    กรุงเทพมหานคร, Thailand Stefanini, Inc Full time

    **Who we are** **What will you do?** - Provide hardware/software support services to onsite client including break/fix - Implement virus detection and eradication procedures - Diagnose end-user system failures and implement repair solutions - Diagnose printer and other peripheral devise failures and implement repair solutions - Troubleshoot network devices...

  • Sales Support

    3 weeks ago

    กรุงเทพมหานคร, Thailand Go Asia Consulting Manpower Co., Ltd. Full time

    **Sales Support ( Bangkok )** **Location: Bangkok** **Salary : 12,000 + commission up to 30,000 per month** **Key Responsibilities**: - Engage and communicate effectively with condo and apartment owners. - Provide support and address inquiries from property owners. - Meet with property owners to discuss services and gather information. - Conduct filming...

  • IT Services

    2 weeks ago

    กรุงเทพมหานคร, Thailand AstraZeneca Full time

    **High Level Function and Role Overview** The role would be primarily involve providing technical assistance and support to users who require assistance with their IT services, as well as being responsible for maintaining and responding to issues related ETS related service i.e office IT infrastructure services, OnSiteIT services, Operations.. etc This...

  • Senior IT Support

    4 weeks ago

    กรุงเทพมหานคร, Thailand บริษัท ไอเซ็ท เอ็นจิเนียริ่ง จำกัด Full time

    ไอที - ซอฟต์แวร์/โทรคมนาคม, ไอที - ฮาร์ดแวร์, ไอที - อินเทอร์เน็ต 11/02/2023 - คุณสมบัติพื้นฐาน - งานตามสัญญาจ้าง รายเดือน/รายปี, งานประจำ- 1 - 3 ปี-...

  • Sales and Customer Support Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand Bangkok Synthetics Full time

    **Bangkok Synthetics Co., Ltd.** **Responsibilities**: - To assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation - Create sales order on ERP (Oracle) with correctly checked selling details (Price, Product Grade, Packaging) - Establish active communication and engagement with sales team and or other...

  • IT Support

    4 weeks ago

    กรุงเทพมหานคร, Thailand JAC Recruitment Full time

    **IT Support**: - Job title: - IT Support- Location: - Bangkok- Specialisation: - Information Technology- Salary: - THB 35,000 - 40,000 (Annual)- Reference: - PR/114364- Contact details: - Rebecca Smith- Job published: - April 10, 2024 09:17**Position**: IT Support **Location**: Bangkok **Salary**: Negotiable **Responsibilities**: - Responsible for all...

  • Sales and Customer Support Officer

    1 week ago

    กรุงเทพมหานคร, Thailand Bangkok Synthetics Full time

    **Bangkok Synthetics Co., Ltd.** **Responsibilities**: - To assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation - Create sales order on ERP (Oracle) with correctly checked selling details (Price, Product Grade, Packaging) - Establish active communication and engagement with sales team and or other...

  • Head of Future Pathways

    4 weeks ago

    กรุงเทพมหานคร, Thailand Bangkok prep Full time

    **Description** **Head of Future Pathways** We are looking for an outstanding, passionate and caring professional to join our team who put children’s well-being at the heart of everything. Our vision is “Preparing our COMMUNITY for a SUSTAINABLE GLOBAL future”. This is a genuine vision that applies to all members of the community. Bangkok Prep is a...

  • IT Support

    3 weeks ago

    กรุงเทพมหานคร, Thailand JAC Recruitment Full time

    Job title: - IT Support (Japanese-speaking) / Welcome new graduatd / Salary up to 40K / MRT Rama 9- Contract type: - Permanent- Location: - Bangkok- Specialisation: - Engineering & Manufacturing- Salary: - ฿30,000 - ฿40,000 Annual- Reference: - PR/110618- Contact details: - Yossapon Jaipakdee (Art)- Job published: - April 17, 2023 15:48**Company...

  • Secondary Learning Support Teacher

    1 week ago

    กรุงเทพมหานคร, Thailand Bangkok Patana School Full time

    Re Advertisement (Starting 2024/25)_ Work with us and inspire international students to fulfill their potential. **Mission**: Our mission is to ensure that students of different nationalities grow to their full potential as independent learners in a caring British International Community. **Vision**: We develop global citizens who shape their world...

  • Kitchen Support Expert

    4 weeks ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24043347 **Job Category** Food and Beverage & Culinary **Location** Madi Paidi Bangkok Autograph Collection, 22 Soi Sukhumvit 53 Sukhumvit Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Kitchen Support Experts play an important role in...

  • Technical Support Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

  • Lower School Individual Support Assistant

    2 weeks ago

    ดอนเมือง, กรุงเทพมหานคร, Thailand Harrow International School Bangkok Full time

    การศึกษาวันนี้- คุณสมบัติพื้นฐาน- งานประจํา ปี- กทม. (ดอนเมือง)- ปริญญาตรี- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบWe are seeking two Individual...

  • IT Support

    4 weeks ago

    กรุงเทพมหานคร, Thailand JAC Recruitment Full time

    Job title: - IT Support- Contract type: - Permanent- Location: - Bangkok- Specialisation: - Information Technology- Salary: - ฿30,000 - ฿50,000 Annual- Reference: - PR/109870- Contact details: - Thanawat Charoonmethee- Job published: - April 12, 2023 11:51**Job description** - Responsible for troubleshooting basic IT issues for company staff. - Acting as...

  • Primary Instructional Coach; Lead Practitioner

    2 weeks ago

    กรุงเทพมหานคร, Thailand Bangkok Patana School Full time

    For August 2024, Bangkok Patana School seeks an Instructional Coach: Lead Practitioner to join our Primary School. This new and pivotal position underscores our commitment to enhancing teacher capacity and supporting student growth. **The role** **This post has three primary areas of responsibility**: In the strategic domain, you will collaborate with the...

  • Kitchen Support Expert

    4 weeks ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24100079 **Job Category** Food and Beverage & Culinary **Location** Madi Paidi Bangkok Autograph Collection, 22 Soi Sukhumvit 53, Sukhumvit Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Kitchen Support Experts play an important role in...

  • Lower School Individual Support Assistant

    4 weeks ago

    ดอนเมือง, กรุงเทพมหานคร, Thailand Harrow International School Bangkok Full time

    การศึกษา 11/02/2023 - คุณสมบัติพื้นฐาน - งานประจำ- 1 - 5 ปี- กทม. (ดอนเมือง)- ปริญญาตรี- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ We are seeking two Individual...

  • Lower School Individual Support Assistant

    2 weeks ago

    ดอนเมือง, กรุงเทพมหานคร, Thailand Harrow International School Bangkok Full time

    การศึกษา วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 1 - 5 ปี- กทม. (ดอนเมือง)- ปริญญาตรี- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ We are seeking two...

  • Assistant Talent

    2 weeks ago

    กรุงเทพมหานคร, Thailand ibis Bangkok Impact Full time

    **Job Description**: - Implement Onboarding Program for New Heartists. - Ensure compliancy with Thai Labour laws with the guidance of the DT&C as well as Accor SOP. - Conduct the generic training. - Implement and facilitate Talent learning & Development Plan - Assist to oversee and manage talent performance with the support and coaching of the leader -...