Deskside Support- Bangkok
1 week ago
**Deskside Support Engineer**
**CAREER SUMMARY**
**RESPONSIBILITIES**
Act as a lead technician in the performance of Onsite Support activities.
Perform complex installations and configurations of desktops, laptops, mobile devices and associated
Peripherals and related software.
Implement change related to BAU or Project of Onsite Service Delivery like troubleshooting patching, SSCM client management, configuration changes or software installations, break fix activities, deskside support, data migration and HW refresh.
Deliver IMACDs on demand.
Provide technical assistance to end users with any collaboration or internal software issues. Support VVIP at the site during P1 or P2 incidents.
Resolve escalated service delivery issues, including communicating service delivery issues to the appropriate internal stakeholders and support communications to the field force for other locations.
Provide IT support for event management, disaster recovery and emergency response activities in the event of any such situations at local sites.
Provide on-call support when required outside business hours.
**Duties include but not limited to**:
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues assigned related to basic network/desktop/laptop support, printers, printers, PDAs, iPhone/iPad & other smart devices.
Break-fix, troubleshoot and resolve software issues; Re-imaging computers/hard drives.
IMACD function including installation and decommission of IT HW at the site.
Backing up and restoring user data, settings, and associated systems administration activities.
Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts.
Assist on Incident and Problem management activities.
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information.
Move equipment associated with escalated help desk incidents and service request.
Performing asset inventory activities as needed.
Recommends and/or performs upgrades on systems to ensure longevity.
Works with procurement staff at the customer site to purchase hardware and software.
Maintain spare parts/inventory list monthly and coordinate for any disposal requisites.
Provide trade show planning and support, setup, test, training, logistics and maintenance of all required.
Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g., meals, travel, and lodging) in accordance with the Agreement.
Be available for on call support during after-hours as and when necessary to fix any power outage or comms room issues.
Adhere to ticket response and resolution SLAs as agreed upon with the customer and escalate to service delivery manager attention when required.
Basic understanding of DHCP, DNS, IP addressing and sub netting & basic understanding of fixing Wireless LAN,
Ethernet desktop configuration issues.
Any other duties that may be assigned from time to time for the benefit of the Reporting Manager.
**ESSENTIAL QUALIFICATION**
At least 3 years of technical experience in providing quality services to the end users (desktop support).
Able to work under pressure.
Ability to commute/relocate.
Ticket SLAs and KPIs are achieved.
Escalation procedures, policies and working practices are adhered.
All records relating to Service Requests, Incidents, Problems and Knowledge Management are completed accurately and within agreed timeframe.
**SKILLS**
Experience in providing Deskside Support.
Knowledge of Windows 10 OS, MAC and iPad, and Android Tablets.
Data Centre, Server and Wireless access point, Network Operation Support and, printer and POS support.
Smart-hand support for Server, Network and End User computing collaboration tools.
Basic knowledge of reporting/ITSM Tool (Service now).
Experience in supporting VIP users.
Excellent communication.
2-4 years of work experience in relevant skills.
**AIDED EXPERIENCE & SKILLS**
❖ Possesses understanding and technical ability for Servers/Storage/Networking.
❖
- S-squad is an Equal Opportunity Employer. Ssquad does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: ฿100.00 - ฿1,001.00 per month
-
Executive Assistant
7 days ago
กรุงเทพมหานคร, Thailand Andaz Bangkok Full timeSummary We're looking for pre-opening team members for Andaz Bangkok. Executive Assistant will be responsible to provide an excellent and consistent level of administrative support to your customers. Provides strong and efficient administrative support to **General Manager,** including document translation, interpretation, schedule coordination,...
-
IT Support 2nd Level Onsite
3 days ago
กรุงเทพมหานคร, Thailand Hemmersbach GmbH & Co. KG Full time2nd Level Onsite Support for Hard - and Software - Thailand - Bangkok - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Internal career development- International environment- Job with purpose- Onboarding program- Trusted working hours**Your skills**: - Experience in hard - and software troubleshooting in Windows 10...
-
Subject Matter Expert
2 weeks ago
กรุงเทพมหานคร, Thailand Encore Theme Full timeBangkok, Thailand - Tech Hiring - 2917110 **Job Description**: **Work Experience**: - Associate's degree and/or 5-10 years of experience in Field Service support. - Strong background of proven success in IT field services required. - Previous management experience of 1st and 2nd level desktop support team. Experience in supporting local site server and...
-
Sales and Customer Support Officer
7 days ago
กรุงเทพมหานคร, Thailand Bangkok Synthetics Full time**Bangkok Synthetics Co., Ltd.** **Responsibilities**: - Prepare various sales reports to support sales analysis and for use in meetings. - Distribute daily shipping schedules to relevant departments, such as Finance, Shipping, Quality Assurance, and Product Warehouse, to ensure accuracy and consistency. - Process and create sales orders for domestic sales...
-
IT Support
5 days ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand Donuts Bangkok Full timeดูแล ประสานงานและให้ความช่วยหลืองานด้าน IT Support ของบริษัทฯ - ติดตั้งและบำรุงรักษาระบบเครือข่ายของบริษัทฯ และระบบสารสนเทศอื่นๆ...
-
Secondary Learning Support Instructor
2 weeks ago
บางนา, กรุงเทพมหานคร, Thailand Bangkok Patana SchoolBangkok, Thailand Full time**Salary**: Local Competitive Compensation and Benefits package **Job type**: Full Time, Fixed Term **Start date**: 01/08/2025 29 January 2025 **Job overview**: Secondary Learning Support Instructor (Starting Academic Year 2025/26) Bangkok Patana School seeks an enthusiastic, caring and experienced Learning Support Instructor to work with Secondary...
-
Onsite IT Support Multisite
2 weeks ago
กรุงเทพมหานคร, Thailand Amaris Consulting - Bangkok Full timeProvide onsite IT support across multiple office locations, ensuring timely resolution of technical issues. Collaborate with the IT team to manage and maintain IT infrastructure, including hardware, software, and network systems. Troubleshoot and resolve hardware and software issues for end-users, including desktops, laptops, printers, and mobile...
-
Teacher
1 week ago
กรุงเทพมหานคร, Thailand Montessori Academy Bangkok International School, Bangkok Full timeTeacher Primary (3-6), Adolescents (12-18) - Listed 28 October 2024 Montessori Academy Bangkok International School (MABIS) seeks: - ** Casa (3-6) and**: - **Adolescent (12-18) Teachers** Established in 2010, we are the leading Montessori school in Bangkok offering Toddler through Secondary programs. MABIS is a pioneer in multilingualism and is the only...
-
IT Application Support
4 weeks ago
กรุงเทพมหานคร, Thailand Amaris Consulting - Bangkok Full timeSupport IT systems for external BCP/DR tests. Document business requirements, operation procedures, etc., related to the above responsibilities. Collaborate with team members to provide support when required. ABOUT YOU. Knowledge in software development frameworks. Experience with "Bank of Thailand" systems (BAHTNET, EFS, ICAS, etc.) is preferred but not...
-
Bangkok - Legal Support Assistant, Corporate
6 days ago
กรุงเทพมหานคร, Thailand Herbert Smith Freehills Full time**BANGKOK** **THE OPPORTUNITY** Reporting to the Finance and Administration Manager, you are expected to provide administrative support in a timely and responsive manner to legal staff, with a consistent and high standard of quality to partners, lawyers and business services staff in the practice group to meet client requirements and deadlines to deliver...
-
Cross Campus Head Football Coach
2 weeks ago
กรุงเทพมหานคร, Thailand Bangkok Patana School Full time**Work with us and inspire international students to fulfill their potential.** **Mission**: Our mission is to ensure that students of different nationalities grow to their full potential as independent learners in a caring British International Community. **Vision**: We develop global citizens who shape their world through independence, empathy,...
-
Early Years Toddlers Group Leader
1 week ago
กรุงเทพมหานคร, Thailand St. Stephen's International School (Bangkok Campus)Thailand, Bangkok Full time**Salary**: Competitive **Job type**: Full Time, Permanent 10 November 2024 **Job overview**: St. Stephen's International School, Bangkok Campus, is seeking to recruit a caring, calm and inspirational Parent and Toddler Group leader to plan and lead the activities in our Little Gems parent and toddler group, for an immediate start. This group meets for...
-
Materials Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Park Hyatt Bangkok Full timeSummary The materials manager is responsible for all the procedures in ordering, receiving, storing, and distributing items. Established an approved vendors list encompassing all categories. Also to assist the Director of Finance and Operational Departments in the monitoring, reporting, and controlling of Cost of Sales in the hotel, including audit and...
-
Studio Manager
7 days ago
กรุงเทพมหานคร, Thailand California ink tattoo Bangkok Full timeCalifornia Ink Bangkok studio is looking for a Tattoo Studio Manager to join our team.Responsibilities:* Provide expertise in response to client needs, and support and advise project teams as required;* Plan, organize, direct, control and evaluate the daily operations of a Tattoo Studio;* Address customer inquiries or complaints and resolve problems;*...
-
Digital Marketing Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Shrewsbury International School Bangkok Riverside Full time**Position / Job Specification**: Digital Marketing Manager (SHR and SHC) Applications will be considered as they arrive **Department**:Administration **General**: Shrewsbury International School Bangkok is one of South East Asia’s outstanding international schools. It has two campuses in Bangkok; Riverside and City Campus. Riverside (SHR) currently has...
-
Temporary Art and Design Teacher
4 days ago
กรุงเทพมหานคร, Thailand Regent's International School, Bangkok Full timeRegent's International School, Bangkok is one of the leading British International Schools in Thailand. We are accredited by the Council of International Schools (CIS) and are members of the Federation of British International Schools in Asia (FOBISIA). We are also proud members of the Round Square organisation of schools. **About Regent's International...
-
IT Support
3 days ago
กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full timeJob ID 47786 Business Transportation, Logistics, Warehouse Job Detail - Perform daily system health monitoring, verifying integrity and availability of all hardware, server resources and systems. - Installing and configuring computer hardware, software, systems, networks, printers, and scanners - Monitoring and maintaining computer systems and networks -...
-
Global Perspective and Humanities Teacher
3 weeks ago
กรุงเทพมหานคร, Thailand Regent's International School, Bangkok Full timeRegent's International School, Bangkok is one of the leading British International Schools in Thailand. We are accredited by the Council of International Schools (CIS) and are members of the Federation of British International Schools in Asia (FOBISIA). We are also proud members of the Round Square organisation of schools. **About Regent's International...
-
ERP Support
7 days ago
กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full timeJob ID 49838 Business Manufacturing(Chemical, Pharmaceutical, Food) Job Detail - To Support New ERP system development & operation support(D365, Power BI)in Group company Report to Deputy GM Salary 20,000 - 20,000 (THB) Location Bangkok Required work experience - Male or Female - Bachelor’s degree in IT related field - New graduate or few years’...
-
Primary English As An Additional Language
7 days ago
กรุงเทพมหานคร, Thailand Bangkok Patana School Full time**Primary English as an Additional Language (EAL) Instructor** Work with us and inspire international students to fulfil their potential. **Mission**: Our mission is to ensure that students of different nationalities grow to their full potential as independent learners in a caring British International Community. **Vision**: We develop global citizens who...