Application Analyst

2 weeks ago

สาทร กรงเทพมหานคร, Thailand ATA IT Full time

**Main objectives and Summary**

You will be working within a team performing web developments for HQ company, National Bank of Canada.
- Ensure level 1 and level 2 support resources are informed of new functionalities and releases
- Coordinate between stakeholders to ensure everyone (including the end user) is informed of issues, including impact, severity, and priority.
- Oversee and assign defects to the appropriate backlog and monitor the number of defects in Production by severity.
- Contributes to the execution of service desk processes, consistently improving the efficiency and efficacy of the support structure.
- Understand end-to-end monitoring and alerting on all critical aspects to ensure SLAs and ensure there are proactive notifications of possible issues for all systems; particularly with AWS, Datadog and Splunk.
- Identifying and raising risks, issues and impediments facing the team in its work, and make recommendations for resolution.
- Contributes to the resolution of tickets and issues raised by customers.
- Contributes to the execution of manual tasks, specifically data loads/extracts, corrections and manipulations.

**Mandatory**
- Bachelor’s Degree or higher in Computer Science, Computer Engineering, Information Technology, or Computer related field
- Able to write SQL query.
- Ability to monitor and control progress against action plans and process documentation.
- Knowledge of ITSM principles.
- Experience with complex integration and data migration principles, such as use of APIs and ETLs.
- Analytical, problem solving, communication and interpersonal skills.
- Knowledge of software development lifecycle, DevOps principles, and Agile methodology.
- Able to attend late night meeting every day with flexible working hour
- Fluent in written and spoken English.

**Nice to have**
- Previous experience working with a Western company.
- Previous experience working with remote team.
- Experience in Level 2 and/or level 3 support.
- Knowledge of SQL, JIRA and Confluence.
- AWS and ITIL Certifications.

**What you will get from ATA IT**
- 14 days’ vacation in the first year
- Health insurance for staff & families
- Life insurance
- Dental fees for staff & families
- Provident fund
- Monetary Assistance (Childbirth, Funeral, Basket Visit)
- Annual Party
- Annual Health check
- Monthly Activities
- Staff Birthday & Company Activities
- Social discussion & sharing knowledge.
- Multi-national company with flexible working hours, but professional company culture
- Hybrid work from home policy

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