Senior Salesforce Business Analyst

3 weeks ago

สาทร กรงเทพมหานคร, Thailand ATA IT Full time

**Responsibilities**
- Requirements Gathering & Analysis: Collaborate with stakeholders to understand business requirements, challenges, and objectives. Translate business needs into detailed user stories and technical requirements.
- Solution Design: Work with Salesforce architects and developers to design scalable and efficient Salesforce solutions that align with best practices.
- System Configuration: Collaborate with Salesforce developers or stakeholders to perform the configuration such as roles, profiles, validation rules and flows on the system to achieve the business needs.
- Project Leadership: Lead cross-functional teams in delivering Salesforce implementations, enhancements, and integrations, ensuring alignment with the project scope and timeline.
- Stakeholder Management: Serve as the primary point of contact for business users, providing clear communication, managing expectations, and ensuring alignment between business goals and technical deliverables.
- Testing & Validation: Create and execute test plans to ensure that solutions meet business needs and requirements. Oversee User Acceptance Testing (UAT) and provide support during deployment.
- Documentation: Maintain comprehensive and in detail documentation of system design, requirements, process flows, and user manuals for Salesforce solutions.
- Training & Support: Develop and deliver training programs and materials for end-users to ensure smooth adoption of new systems and features.
- Continuous Improvement: Identify opportunities for business process improvements, leveraging Salesforce functionality to drive automation and efficiency.
- Compliance: Ensure that all Salesforce implementations are compliant with relevant data security, privacy, and industry-specific regulations.

**Mandatory**:

- Education: Bachelor’s degree in Business, Information Systems, or related field (Master’s degree preferred).
- 3-5+ years of experience as a Business Analyst, with at least 3 years focused on Salesforce implementations.
- Deep understanding of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products.
- Experience with Salesforce Financial Services Cloud is a plus.
- Experience with Banking business is a plus.
- Proven experience in leading large-scale Salesforce implementations and integrations.
- Certifications: Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Business Analyst certifications preferred.
- Excellent command of English

**Skills**:

- Strong knowledge of Salesforce platform, capabilities, and customizations.
- Excellent analytical, problem-solving, and communication skills in English.
- Ability to manage multiple projects and stakeholders simultaneously.
- Experience with agile methodologies and tools such as Jira, Confluence, or equivalent.
- Proficiency with data analysis, reporting, and dashboards in Salesforce.
- Ability to adapt and work effectively across different time zones.

**What you will get from ATA IT**:

- 14 days’ vacation in the first year
- Health insurance for staff & families
- Life insurance
- Dental fees for staff & families
- Provident fund
- Monetary Assistance (Childbirth, Funeral, Basket Visit)
- Annual Party
- Monthly Activities
- Staff Birthday & Company Activities
- Social discuss & sharing knowledge
- Multi-national company with flexible working hours, but professional company culture

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