Customer Care Professional

6 months ago

กรงเทพมหานคร, Thailand Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**How will you make an impact in this role?**
- Deliver world-class customer service, while responding to Customer inquiries and concerns via telephone call channel
- Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
- Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs
- Meet and exceed quality goals, compliance regulations and productivity targets
- Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
- Re-prioritize and adapt to an ever-changing environment

**Preferred Skills**:

- Unique career journey shaped by your talent and curiosity
- Demonstrate personal excellence by remaining positive in difficult situations
- Display a passion to serve by delivering outstanding service in every interaction with our Customers
- The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
- Strong interpersonal, communication, verbal and written skills
- Assertiveness to handle difficult conversations
- Excellent negotiation, influencing and resourcefulness skills
- Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
- Confidence to work in a different environment e.g. actual and virtual

**Minimum Qualifications**
- At least 2 years of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation
- Demonstrated consultative experience, ability to influence, resourceful
- Creative problem-solving, eager to find customized solutions
- Experience in banking/financial services a plus
- Bachelor’s degree, associate’s degree and college undergrads may apply

**Additional Details**:

- We are now working in hybrid model and may be adjusted at anytime. The training is required to be onsite.
- Workplace Flexibility:_ _Full time. Shift flexibility requirements
- American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
- Work From Home Requirements:

- Must have at least 25MBPS internet connection plan / speed
- Must have a private & quiet area to work at home

  • Customer Care Professional

    6 months ago

    กรุงเทพมหานคร, Thailand Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • ช่างสระไดร์

    6 months ago

    กรุงเทพมหานคร, Thailand THE HAIR CARE PROFESSIONAL CO., LTD. Full time

    ช่างสระไดร์ **จังหวัด** กรุงเทพมหานคร (เขตลาดพร้าว) **อัตราค่าจ้าง** 13,000 **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** 2 **รายละเอียดงาน** สระ...

  • ช่างซอย ทำสีผม

    6 months ago

    กรุงเทพมหานคร, Thailand THE HAIR CARE PROFESSIONAL CO., LTD. Full time

    ช่างซอย ทำสีผม **จังหวัด** กรุงเทพมหานคร (เขตลาดพร้าว) **อัตราค่าจ้าง** 30,000 up **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** 2 **รายละเอียดงาน** ซอยผม...

  • Receptionist

    6 months ago

    กรุงเทพมหานคร, Thailand THE HAIR CARE PROFESSIONAL CO., LTD. Full time

    Receptionist พนักงานต้อนรับ **จังหวัด** กรุงเทพมหานคร (เขตลาดพร้าว) **อัตราค่าจ้าง** 15,000 - 18,000 **รูปแบบงาน** งานประจำ (Full Time) **อัตรา**...

  • Customer Care Representative

    6 months ago

    กรุงเทพมหานคร, Thailand Givaudan Full time

    Step into our world of creativity and joy! Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Customer Care Manager

    1 month ago

    กรุงเทพมหานคร, Thailand FrieslandCampina Full time

    Responsible for customer care team management including capability development, deliver high customer service level, strategy building for overall Customer Care department, contributing to company strategy. Lead Order to Cash Process to deliver service level to meet internal & external expectation and connect with Global community to improve either process...

  • Customer Care Officer

    6 months ago

    กรุงเทพมหานคร, Thailand Gratitude Inc. Full time

    **Role**:Customer Care Officer **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service - Salary : 62K THB Location: Bangkok Shift: Mon - Fri 7am - 4 Pm Customer Success Specialist jobs continue to be on the rise...

  • Customer Care Supervisor

    3 months ago

    กรุงเทพมหานคร, Thailand Markem-Imaje Full time

    **The Role** The Customer Care Supervisor is responsible for Printer order, and Service Contract conversions. Also overseeing CRM enhancing operational efficiency, and ensuring optimal customer satisfaction. This role involves managing CRM processes, ensuring effective service contract management, and driving improvements in operational workflows. **What...

  • Data Analyst

    6 months ago

    กรุงเทพมหานคร, Thailand Rabbit Care Full time

    **Rabbit Care** is Thailands No.1 marketplace for insurance (life & non-life insurance broker) and financial products (loan & credit card advice). **Our Mission** is to exceed customer expectations through our digital platform and care center. We offer consumers a much improved buying experience, driven by wide selection of products from 70+ partners,...

  • Customer Care Representative

    6 months ago

    ห้วยขวาง, กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is a chemical scent business. Flavoring Chemicals Wholesale of industrial chemicals. - Receiving and entering orders, Invoicing in SAP, respecting order entry procedures & KPI. - Providing the necessary support to customers and affiliates to meet customer requests - Communicating to customers about orders & shipments and also arranging shipping...

  • Product Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Honest Bank Full time

    **Product Manager - Customer Care & Collection**: Bangkok, or Jakarta - Work Type: Full Time **About Us**: We’re an honest financial technology company leveraging cutting-edge technology to bring payment solutions to the underserved Southeast Asia market. The team is a diverse and carefully selected group of world-class finance and tech professionals. The...

  • Operations and Customer Care for Iot Product

    6 months ago

    กรุงเทพมหานคร, Thailand HydroNeo (Thailand) Co., Ltd. Full time

    To expand our international and nationwide activities, we are looking for an experienced Operations and Customer Care Person for our IoT Products. HydroNeo is an international start-up supporting the Thai aquaculture industry with a focus on shrimp farmers with modern technology. Our vision is to be the trusted partner of the aquaculture industry by...

  • Customer Care Team Lead

    6 months ago

    กรุงเทพมหานคร, Thailand Ancor Full time

    We are working with a leading Insurance Technology company for a **Customer Care Team Lead **position **In this position you will** Play a pivotal role in driving customer satisfaction and retention. You will manage and monitor and analyze key performance indicators (KPIs) related to claim processes, engagement, and satisfaction. You'll then leverage these...

  • ล่ามภาษาจีน Customer Care

    6 months ago

    กรุงเทพมหานคร, Thailand Cafe Brandname Full time

    **ล่ามภาษาจีน Customer Care Officer - Data Entry (Chinese Speaking)/เจ้าหน้าที่ดูแลลูกค้า...

  • Global New Account Customer Care Professional

    6 months ago

    กรุงเทพมหานคร, Thailand Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Customer Care Assistant Manager New

    6 months ago

    กรุงเทพมหานคร, Thailand LINE Plus corporation Full time

    **Department**: Customer Care **Team**: UX/Project LINE Global Customer Care team is dedicated to providing an exceptional experience for our customers. We are providing not only our services to resolve the customer issues and inquiries but also that WOW experience that makes them come back and use our LINE services. An Assistant Manager (UX/Project Team)...

  • Care Worker

    6 months ago

    กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 51907 Business Medical, Hospital, Healthcare Job Detail 【Main Duty】 ・New set up company ・Visit people in need of care at home and provide appropriate support ※Bangkok metropolitan area ・1~5 visits per day(Company Bike Driver） ・Thai, Japanese, foreigners nationality customer 【Job Description】 - Physical care ・Meal...

  • Male Customer Care Executive

    6 months ago

    สาทร, กรุงเทพมหานคร, Thailand EnLight Studios Full time

    **Urgently Required Male Customer Service Executive for a Photography Studio In Silom, Bangkok.** Are you a customer service enthusiast with a passion for making a positive impact? Join our team as a Customer Service Executive and embark on a journey of professional growth and rewarding experiences! **Why Choose Us?** **Career Growth**: Elevate your...

  • Associate of Project

    6 months ago

    สาทร, กรุงเทพมหานคร, Thailand บริษัท คันทรี่ กรุ๊ป ดีเวลลอปเมนท์ จำกัด (มหาชน) Full time

    Associate of Project - Home Care (Customer Service) รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตสาทร) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call Center...

  • Sea Logistics Customer Care Supervisor, Key Account

    2 months ago

    กรุงเทพมหานคร, Thailand Kuehne+Nagel Full time

    As a Sea Logistics Customer Care Supervisor, Key Account at Kuehne+Nagel Thailand, you will oversee the customer care team, ensuring exceptional service for key accounts. Your role involves managing customer relationships, coordinating logistics operations, and optimizing processes to meet client needs efficiently. This position requires strong leadership,...