Global New Account Customer Care Professional
6 months ago
**You Lead the Way. We’ve Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
**How will you make an impact in this role?**
- Multi-task and efficiently navigate through multiple systems.
- Maintaining and updating technical documents and procedures
- Providing document support (PR/PO) to teams within the organization.
- Managing coordination for local or international level where required
- Understand all relevant Risk, Compliance and Fraud criteria and ensure the adherence with
- Providing an exception level of customer service through telephone contact with customers
**Qualifications**:
- Bachalor’s Degree in Business Administration, Management or related field
- At least 2 years working experience in customer service related areas
- An open, flexible, and team-oriented personality
- Excellent communication skills both verbally and written in English
- Analytical, attention to details and processes
- Ability to work independently with strong multi-tasking skill
- Computer literate with proficiency in Microsoft Office, particularly Excel and PowerPoint and Microsoft word
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