Product Manager

6 months ago


กรงเทพมหานคร, Thailand Honest Bank Full time

**Product Manager - Customer Care & Collection**:
Bangkok, or Jakarta
- Work Type: Full Time

**About Us**:
We’re an honest financial technology company leveraging cutting-edge technology to bring payment solutions to the underserved Southeast Asia market. The team is a diverse and carefully selected group of world-class finance and tech professionals. The environment is nurturing and fast-paced, driven by our passionate team. We’re learning, breaking, fixing, growing, and loving it.

**Who You Are**

You are curious, proactive, practical, and solution-oriented with a “Get it done” attitude.

You get excited with challenges as you are a strategic thinker & creative problem solver, and you roll up your sleeves to get the necessary data to drive your ideas. You are a team player; you know when to ask for help and when to lend it, too.

**Key Responsibilities**
- Define a coherent product vision for the customer care and collection system platform.
- Recongnize customer challenges and opportunities for improvement through both quantitative and qualitative data.
- Implement strategic initiatives to enhance the performance of customer care and collection agents.
- Utilize latest technology to enhance customer call and chat engagement experiences.
- Independently manage individual projects.
- Monitor and assess the performance of critical vendors to maintain optimal business relationships.

**Qualifications**
- 2-4 years of experience in project management, product management or business development.
- Comfortable working in a dynamic, fast-paced environment that requires a high level of intellectual curiosity
- Strong communication skills and the ability to work cross-functionally to align stakeholders on the goals and behaviors required for success
- Proficient in Bahasa Indonesia/Malay
- Experience in development and improvement of customer care & operation is a plus.

**About working with us**
- This position is based in our Bangkok office
- We prefer to collaborate in person and don’t offer remote work
- As an international team, English language proficiency is required
- Hiring is something we do with care. Because of that, we believe that having a transparent and thorough recruitment process is key. If you liked what you've read and are up for the challenge, here is what to expect after submitting your resume:

- You get invited to an initial call with the hiring team
- Onsite Interviews with relevant team members
- Offer

**Why You'll Love It Here**:

- We’re all owners; Everyone at Honest gets ESOP (Employee Stock Option Plan)
- Provident Fund
- Training Course and Book Subsidies
- You’ll be working with the smartest people in the industry
- A modern office right in the heart of Bangkok
- Top-of-the-line medical healthcare plan
- Monthly Wellness Allowance
- One of the best-funded start-ups in South East Asia with silicon valley investors
- We don’t believe in titles or hierarchy but value contribution & celebrate achievements as a team

**Honest Hiring**
- At Honest, we’re working hard to build the future of finance for Asia. To do so, we prioritize attracting the best talent worldwide to join us - regardless of their background and heritage.

At Honest, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

If you want to be part of changing how people access to finance in Asia, come join us and help us build a global company where we’re all proud to belong.


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