Customer Support Officer

3 days ago

กรงเทพมหานคร, Thailand AlignTech Full time

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

As Customer Support Officer, you will manage customer interactions to increase customer satisfaction and improve service quality. This specialist is primarily responsible for providing professional support to current and potential customers in Thailand and Indochina countries according to the Service Level Agreements by ensuring that customer needs are resolved in a timely manner.

**In this role, you will**
Collect, direct the questions, complaints, and issues from customers to the relevant departments to get them answered and solved in a timely manner
- Be alert to trends in requests and issues reported by customers. Share learning’s with departmental peers and management
- Initiate contact with customer to clarify treatment goals or vague instruction
- Competent in the use of company systems to support in treatment status and sales follow up
- Assist clinical support with ClinCheck call review appointment set-up, treatment evaluation, speaker logistics arrangement and payment processing, research contract etc.
- Support sales and marketing department in database input with marketing info, client contacts info. Competent in the use of the customer support phone and sales force data systems and the corporate web site
- Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested
- Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
- Participate in activities designed to improve customer satisfaction and business performance
- Maintain a basic knowledge in orthodontic/dental concepts and topics
- Support marketing in material preparation
- Participate in special projects and/or training when requested
- Possess comprehensive knowledge of company processes, procedures, and product information/materials
- Provide support to audit processes and quality management system as required
**In this role, you’ll need **
**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**EDUCATION and/or EXPERIENCE**
- Minimum 3 years of customer service or sales administrator work experience preferably in a medical device customer-based environment
- A college degree
**COMPUTER SKILL**
- **OTHER SKILLS AND ABILITIES**
- Ability to focus attention to detail
- Ability to consistently follow through activities and projects to completion
- Ability to perform in a fast-paced environment
- Ability to act and speak with confidence
- Possess a service excellence mindset
- Possess a strong customer focused orientation with good interpersonal skills
- Ability to communicate effectively and professionally and in a tactful manner with internal and external customers
**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employee

  • Customer Support Officer

    5 days ago

    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    issues and find out solution to support installer, verify related documents and create prospect within SLA, offer special promotion to save prospect customers. Job Description Roles & Responses Verify document and create prospect within SLA. Contact to customer for make appointment and dispatching order to technicians. Tracking and Follow up on-time...

  • Customer Support Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Job Posting Location Bangkok Job Summary Responsible for correction and control installation issues and find out solution to support installer, verify related documents and create prospect within SLA, offer special promotion to save prospect customers. Job Description Roles & Responses Verify document and create prospect within SLA. Contact to customer for...

  • Customer Support Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Responsible for correction and control installation issues and find out solution to support installer, verify related documents and create prospect within SLA, offer special...

  • Customer Support Officer

    2 weeks ago

    บางรัก, กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is a leading trading company in electronic parts in Thailand. Now they are looking for Customer Support to join their company. **Responsibilities**: - Being responsible for order management, financial and pricing, stock management, and solving problems. - Contacting supplier, forwarder, and broker to arrange shipment. - Creating a newly...

  • Customer Service Officer

    7 months ago

    กรุงเทพมหานคร, Thailand บีเจซี สเปเชียลตี้ส์ จำกัด Full time

    Customer Service Officer (Sales Support) **หมวดหมู่งาน** : งานธุรการและงานสนับสนุน**ระดับตำแหน่งงาน** : ระดับพนักงาน**ประเภทการจ้างงาน** : พนักงานประจำ**บริษัท** :...

  • Customer Support Officer

    7 months ago

    คลองเตย, กรุงเทพมหานคร, Thailand Phaya Ratchasri Company Limited Full time

    Customer Support Officer รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตคลองเตย) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call Center สาขาอาชีพรอง...

  • Customer Support Officer

    3 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand Phaya Ratchasri Company Limited Full time

    Customer Support Officer รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตวัฒนา) สามารถเดินทางไปปฏิบัติงานต่างจังหวัดได้ :...

  • Customer Support Officer

    6 days ago

    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Responsible for correction and control installation issues and find out solution to support installer, verify related documents and create prospect within SLA, offer special promotion to save prospect customers. Job Description Roles & Responses Verify document and create prospect within SLA. Contact to customer for make appointment and dispatching order to...

  • Customer Support Officer

    7 months ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Coordinate with technicians to ensure on-time installation appointments. Support Order changes in customer information and service details during installation. **Job...

  • Customer Support Officer

    7 months ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Coordinate with technicians to ensure on-time installation appointments. Support Order changes in customer information and service details during installation. **Job...

  • Customer Support Representative

    2 months ago

    กรุงเทพมหานคร, Thailand SeatOS Full time

    SeatOS is on a mission to transform and digitize the land & sea travel industry, making all routes instantly bookable by anyone. Part of the leading land & sea transportation group, Travelier, SeatOS is building the dominant Transport Management System (TMS) in APAC. We are hiring for a Customer Support Representative to join our team. This role will report...

  • Customer Support Officer

    1 month ago

    บางคอแหลม, กรุงเทพมหานคร, Thailand GOLD INTEGRATE Co.,Ltd Full time

    Customer Support Officer รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตบางคอแหลม,เขตยานนาวา,เขตสาทร) สาขาอาชีพหลัก :...

  • Customer Support

    7 months ago

    สาทร, กรุงเทพมหานคร, Thailand Reeracoen Thailand Full time

    **Overview**: **Salary**: 35,000 THB ~ 50,000 THB**Industry**: Software, Consulting- We are a financial technology start-up, developing a digital bank platform.**Responsibilities**: - Identify customer needs and help customers use specific features. - Respond to customer queries in a timely and accurate way - Involve IT system implementation project follow...

  • Fbb Customer Support Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Job Posting Location Bangkok Job Summary Job Description Summary Responsible for correction and control installation issues and find out solution to support installer, verify related documents and create prospect within SLA, offer special promotion to save prospect customers. Job Description Roles & Responses Verify document and create prospect within...

  • Customer Support/customer Success

    2 days ago

    กรุงเทพมหานคร, Thailand 1Moby Co., Ltd. Full time

    Hybrid, Openness, Worldwide & Growth Environment. A High Career Path with Good Benefits. Friendly, Cozy & Delicious!. Customer Support is a liaison, providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. Customer Support has patience, empathetic, and...

  • Customer Support

    2 weeks ago

    บางรัก, กรุงเทพมหานคร, Thailand SkillLane Full time

    Support customers to solve problems and provide any assistance - Record and track customer's issues for further work - Coordinate with other related teams - Work as assigned by the team and supervisor - Accountable for meeting individual (OKRs )and team goals. - Able to work on rotating shifts. (11:00AM - 8:00 PM including weekends and public...

  • Customer Service Support

    7 months ago

    บางนา, กรุงเทพมหานคร, Thailand บริษัท เจ เอส วิชั่น จำกัด Full time

    Processing order and Ensuring order processing in handled correct and in time - Preparing quotation and require documentation to complete sales order transactions - Coordinate with related departments to handle customer inquiry and complaints and response in a timely and accurately - Maintain customer records by updating account information - Perform filing...

  • Corporate Customer Officer

    7 months ago

    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    First Contact and Support for Service Operation. **E2E Registration (Online and Batch)**: Check document, verify information before registration and follow document for tracking & archiving. Co-ordinate with related function for implementation and delivery (SIM, Number, Device). Responsible to support customer requesting and problem handling to be...

  • Corporate Customer Officer

    7 months ago

    กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    First Contact and Support for Service Operation. **E2E Registration (Online and Batch)**: Check document, verify information before registration and follow document for tracking & archiving. Co-ordinate with related function for implementation and delivery (SIM, Number, Device). Responsible to support customer requesting and problem handling to be...

  • Customs Operations Support Clerk

    7 months ago

    กรุงเทพมหานคร, Thailand DHL Full time

    We are urgently seeking for our vacancy job as below detail; **Position**:Customs Operations Support Clerk** Location: SBMM Office, Soi Pattana Chonnabot 3, Lad Krabang) **Key Responsibilities: - ** - To prepare & submit FTA Forms for customers. - To communicate with customers regarding FTA & TCC Forms - Providing customers with the updated FTA customs...