Vendor Incubation-team Lead
4 months ago
Location:
**Thailand**
- Department: Commercial- Location: Thailand- Team and Role Introduction:
- We are looking for a skilled and energetic leader to fill the role of Incubation Team Lead in our Fast-Moving Consumer Goods (FMCG) team. In this position, you will be instrumental in managing the team to guidance, fostering seller growth, and ensuring success in our incubation process**Responsibilities**:
- Mainly responsible for the strategy and implementation of the incubation activities, aiming to grow, and ensure the success of Lazada FMCG sellers
- Able to coordinate with cross functional team to identify issues and follow up on solutions, help team to improve performance
- Research and understand market insight to determine industry and consumer trend under FMCG category in order to deliver a strategic planning and execution for FMCG seller incubation activities
- Manage workflow, work process, and call script with sales agents for daily operation
- Monitor and improve the performance of the team in terms of productivity, ensure team KPIs as required
- Facilitate training session for all agents and participate in recruitment of new agents
- Conduct regular review of all call center agent’s performance and organize training sessions for under performers
- Submit regular tracking reports for performance update and daily outreach
**Job Requirements**
- Requirements/Qualifications(must have):
- 4-5 years of working experience in a management consulting, account management, sales team management
- Highly motivated willing to push or go extra mile to drive impact with high ownership
- Excellent analytical skills and data visualization skills
- Strong project management, negotiation and communication skills
- Experience in leading a diverse team
- Fluent in Thai and proficiency in English
Requirements/Qualifications(good to have):
- Expertise in FMCG category management is a plus
- SQL would be a plus
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