Service Delivery Coordinator

2 days ago

กรงเทพมหานคร, Thailand NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Service Delivery Coordinator is a senior administrator, required to work closely with the Service Delivery team and assist with ensuring adherence to processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments.

This role contributes to the coordination of general administrative tasks, as well as interfacing with external stakeholders and / or clients.

The Service Delivery Coordinator demonstrates an understanding of the Service Delivery environment and stakeholder interests.

**What you'll be doing**

**Key Responsibilities**:

- Ensures the administration of client complaints being managed by the service delivery team.
- Supports the management all updates for contracted accounts within the team’s portfolio and facilitate and ensure the timely implementation of standard changes within client accounts.
- Ensures the achievement of all deliverables using best practices against agreed service level agreements and key performance indicators.
- Supports the service delivery team by obtaining the right information to satisfy client requirements.
- Coordinates meetings with clients, vendors, and other internal/external stakeholders.
- Collates management information needed to update and produce client service reports and internal reports.
- Assists with the completion of incident reports, meeting notes and other client communication as required and approved by the relevant stakeholder(s).
- Maintains the accuracy of operations and/or procedure manuals and schedules and facilitates annual reviews of all manuals for the team.
- Publishes updates of operations and/or procedure manuals to stakeholders using release management communication channels.
- Assists with day-to-day filing, portal management and maintenance of client records, working with the Legal team to ensure that client contracts are maintained in document management systems.
- Engages with service delivery groups to ensure the seamless delivery of procedures.
- Adheres to governance procedures for all non-standard procedure establishment requests and co-ordinate the process or work instructions within release management procedures.
- Identifies and implements process improvements to ensure optimal delivery engagement and advise the relevant stakeholders accordingly.
- Performs any other related task as required.

**Knowledge and Attributes**:

- Ability to adapt to different requirements/scenarios.
- Displays a high level of attention to detail and has a proactive approach to work.
- Reliable with the ability to produce a high quality of work.
- Good written and verbal communication skills.
- Ability to build effective working relationships with a variety of stakeholders.
- Ability to work well within a team environment.
- Strong orientation towards ensuring client satisfaction and service delivery.
- Ability to multi-task in order to achieve desired outcomes.
- Developing ability to think critically and creatively, as well as the ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Developing proficiency in Microsoft Office Suite.

**Academic Qualifications and Certifications**:

- Relevant high school diploma in addition to vocational training.
- Working towards completion of an ITIL certification preferred.

**Required Experience**:

- Demonstrated experienced gained within a similar role.
- Demonstrated experience in a customer service or administrative role.

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer

  • Manager, IT Service Delivery

    3 days ago

    กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity We are looking for a highly-driven and motivated individual to take the role of the **Manager, IT Service Delivery** based in our Bangkok office, Thailand. **Responsibilities**: - Owns the foodpanda employee IT experience in-country, ensuring SLAs and CSAT targets are consistently met. - Coordinating training and orientation for new...

  • Service Delivery Coordinator

    1 week ago

    กรุงเทพมหานคร, Thailand Baker Hughes Full time

    **_At Baker Hughes we are always searching for great talent. While we may not have a specific job for your today, we want to know about you when we do. As actual openings become available, you may be contacted to discuss a potential opportunity_** **Service Delivery Coordinator (Chemicals)** **Would you like to take ownership of a team delivering service...

  • Service Delivery Coordinator

    2 weeks ago

    กรุงเทพมหานคร, Thailand Baker Hughes Full time

    **Service Delivery Coordinator (Chemicals)** **Would you like to take ownership of a team delivering service and maintenance to our customers?** **Do you enjoy being part of a successful team?** **Join our Chemical team** Our Chemicals team oversees our chemical technology solutions for hydrocarbon and gas production, transportation, and processing. We...

  • Service Delivery Coordinator

    2 days ago

    กรุงเทพมหานคร, Thailand Baker Hughes Full time

    **_At Baker Hughes we are always searching for great talent. While we may not have a specific job for you today, we want to know about you when we do. As actual openings become available, you may be contacted to discuss a potential opportunity_** **Service Delivery Coordinator - Wellbore Intervention/Fishing** *** **Do you enjoy being part of team that...

  • Service Delivery Manager

    1 week ago

    กรุงเทพมหานคร, Thailand Thales Full time

    Location: Bangkok, Thailand Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much...

  • Team Lead

    3 days ago

    กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity In this role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. If you are prepared to step into a leadership position and champion excellence in service delivery, this role is tailor-made for you! The...

  • Coordinate Service

    8 hours ago

    จตุจักร, กรุงเทพมหานคร, Thailand B.S.R. Aura service Co.,Ltd. Full time

    Coordinate service ประสานงานทั่วไป รับสมัครด่วน สถานที่ปฏิบัติงาน :...

  • IT Service Delivery Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand Carrier Full time

    **Country**: Thailand **Location**: Carrier (Thailand) Limited, 1858/63-74 Interlink Tower, Debaratna Road, Bangna Tai, Bangna Bangkok 10260, Thailand IT Service Delivery Manager is responsible for overseeing the delivery of DT support and services to ensure they meet client and organizational needs. This role involves managing client relationships,...

  • Service Delivery Manager

    1 week ago

    กรุงเทพมหานคร, Thailand American Express Company Full time

    You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a...

  • Head of IT

    6 days ago

    ปทุมวัน, กรุงเทพมหานคร, Thailand PRTR Full time

    PRTR’s IT Team is looking for an experienced Head of IT - Service Delivery to join one of our international clients based in Bangkok. You’ll be expected to manage existing business relationships through high-level service delivery, successfully oversee several IT projects simultaneously, and provide strategic and consultative advice to support client...

  • Senior Manager, Marketplace Commercial

    3 days ago

    กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity - You will be empowered to take full responsibility of the daily commercial operations of our Marketplace/Shops Business Unit in Thailand - Have full ownership and accountability of the P&L of the Shops business and lead the process of BE review and budget proposal if needed. - Take the lead and working with team and vendors in...

  • IT Service Delivery Manager

    3 days ago

    กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is an educational organization. - Being the first contact point to provide technical support to ensure exam delivery, especially for computer-based tests. - Supporting operation teams by ensuring systems and devices that are used for exam purposes are compliant, and working properly. - Providing technical assistance leading up to and during...

  • Senior Service Delivery Manager

    4 days ago

    กรุงเทพมหานคร, Thailand Allianz Technology Full time

    The role of Service Delivery Manager oversees the coordination of multidisciplinary IT functional teams in the governance, assurance and improvement in service delivery. With an eye for perfection, and attention to detail and the ability to influence people the role will oversee IT service improvements in ITIL, in KPI, help to shape Service level agreements...

  • Delivery Support

    2 days ago

    กรุงเทพมหานคร, Thailand RGF Full time

    **Job Detail**: - Delivery Support (20K-28K) (SDG-92909) - พนักงานสนับสนุนการจัดส่ง- - Coordinate and negotiate with customers about orders & delivery by telephone and E-mail. - Handle shipment and delivery process. - Issue invoices, PO, and prepare documents. - Coordinating with the sales team and colleagues...

  • Manager, IT Service Delivery

    2 days ago

    กรุงเทพมหานคร, Thailand foodpanda Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

  • Delivery Operations Advisor

    6 days ago

    กรุงเทพมหานคร, Thailand บริษัท เทสลา (ประเทศไทย) จำกัด Full time

    **รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:10 ตำแหน่ง**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(ทุกเขต)**: **เงินเดือน(บาท)...

  • Customer Service Coordinator

    8 hours ago

    บางนา, กรุงเทพมหานคร, Thailand บริษัท ซอเมอร์วิลล์ (สยาม) จำกัด Full time

    Customer Service Coordinator บริษัท ซอเมอร์วิลล์ (สยาม) จำกัด สมัครงานทันที เครื่องดื่ม/อาหาร/ภัตตาคาร,...

  • Manager, HR Service Delivery

    5 days ago

    กรุงเทพมหานคร, Thailand KANTAR Full time

    Insights Kantar is the world’s leading data, insights and consulting company and our Insights colleagues are experts in human understanding. They help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers. Job Details Kantar is the world’s leading...

  • Delivery Operations Advisor

    3 weeks ago

    กรุงเทพมหานคร, Thailand Tesla Full time

    **What to Expect** Delivery is a very exciting time for customers who are preparing to take ownership of their Tesla. The Delivery Operation Specialist serves as a liaison between the local delivery and supporting teams to consistently and professionally prepare for customer deliveries. This position has a direct impact on our delivery promise as customers...

  • Head of Service Delivery Api

    6 days ago

    กรุงเทพมหานคร, Thailand Danfoss Full time

    Requisition ID: 32731- Job Location(s): Bangkok, TH Petaling Jaya, MY Oragadam, IN Singapore, SG Jakarta, IDThe **Digital & Lifecycle Service** division exists to provide the best customer experience and more value for customers during the product lifetime than any competitor. We have 2 business units called Digital Services and Lifecycle services. We are on...