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Manager, HR Service Delivery
1 month ago
Insights
Kantar is the world’s leading data, insights and consulting company and our Insights colleagues are experts in human understanding. They help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.
Job Details
Kantar is the world’s leading evidence-based insights and consulting company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks, our innovative analytics and technology, we help our clients understand people and inspire growth.
Kantar’s HR Service Delivery team delivers a range of HR support including workforce administration, payroll, onboarding, offboarding and advisory services. Reporting to the Team Lead HR Service Delivery, you will be responsible for day-to-day HR service delivery in Thailand supporting 300 employees.
The role requires excellent service delivery leadership experience in a complex matrix environment. You will work in close collaboration with local stakeholders and HR partners.
Key outcomes- Manage daily activities of and ensure that service meets employees' needs by providing direction, guidance, support, and problem resolution- Responsible for benefits programs and HR policies- Responsible for the administration and maintenance of Workday system- Delivery of statutory and internal management report- Collaborate with Regional HR team, HR BP and Recruiting team to manage employees' lifecycle processes including on-boarding and off-boarding as well as letters preparation- Perform regular audits and follow up with employees to ensure that required documents are submitted and filed- Be the go-to person and build trusting relationships with leaders and team- Review and optimize work processes- Lead and motivate HR Service Delivery Team- Be the primary point of contact for payroll and audit queries for employees and outside auditors- Lead the co-ordination of the end-to-end payroll process in line with relevant laws and procedures while meeting all deadlines for payroll transmission and reporting-
- Perform any other ad-hoc duties from time to time including projects
Key capabilities- Significant experience in HR Operations, shared services, service delivery- Experience with Workday, ServiceNow or other cloud-based HR systems- Experience in managing projects and transformation programs- Good understanding of workforce administration processes- Excellent communication and stakeholder management skills- Ability to motivate, coach, develop team members for high performance- Exhibits resilience and inspires confidence- Highly analytical and data-driven- Solid knowledge on local employment laws- Experienced in payroll processing- Preferably skilled in Lean Six Sigma and Design Thinking
Benefits of working at Kantar Thailand- Growth opportunity: fast career progression - you track your own career journey- International transfer opportunities for high performing individuals- Performance-based culture- Heavy investment in learning & development- Fair & equal pay for all gender, race & age- Hybrid working system, flexible working hours- Inclusive & diverse, multicultural team, open and transparent culture, non-hierarchical- Competitive Annual leave, provident fund & yearly performance bonus- Life & Medical Insurance, social security, health & wellness program, annual health check
Country
Thailand
Location
Bangkok, Rajanakarn Building
Why join Kantar?
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.
