Service Delivery Manager

4 weeks ago


กรงเทพมหานคร, Thailand American Express Company Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

To create an impactful presence in ensuring the availability of the Infrastructure and help to achieve the OKR goals of the program with unwavering commitment and timely delivery.

Minimum Qualifications

Service Delivery:

- A minimum of 10+ years of experience in the Payment and Cards with specialisation on Clearing and Settlement processes
- Single point of contact for development groups and vendors for assisting resolving the issue.
- Ability to understand the infrastructure needs and timeframe and work with the Program teams and their timelines
- Ability to work with Enterprise team and bring out the expected delivery of the platform
- Able to coordinate with multiple SRE teams, collaborate and represent the teams for PI planning sessions
- Plan and assign resource usage efficiently.
- Onboard new resources, help with all access, KT, new hire activities
- Defect and Incident management-Monitor problem, change and incident queue (ITSM)
- Problem management
- collect problems, plan and design solution around
- Monitor quality of the delivery
- DR activities
- PI Planning
- Involvement in change management bridges to effectively plan deployment, patching and hotfixes in system.

Leadership:

- Roadmap for team for functional activities
- Support investigation, help in getting or/and providing RCA
- Regular communication within and outside team for incidents status. Follow up
- Lead from front on incidents and issues
- Communication with Director
- Improvements, feedbacks

Preferred Qualifications
- Knowledge on Global and Clearing and Settlement process. Have to extensively work with the clearing teams and understand the requirements
- Knowledge on Amex Infra structure and information security principles, tools and remediation
- Knowledge on System design principles, telemetry and monitoring tools

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

To create an impactful presence in ensuring the availability of the Infrastructure and help to achieve the OKR goals of the program with unwavering commitment and timely delivery.

Minimum Qualifications

Service Delivery:

- A minimum of 10+ years of experience in the Payment and Cards with specialisation on Clearing and Settlement processes
- Single point of contact for development groups and vendors for assisting resolving the issue.
- Ability to understand the infrastructure needs and timeframe and work with the Program teams and their timelines
- Ability to work with Enterprise team and bring out the expected delivery of the platform
- Able to coordinate with multiple SRE teams, collaborate and represent the teams for PI planning sessions
- Plan and assign resource usage efficiently.
- Onboard new



  • กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity We are looking for a highly-driven and motivated individual to take the role of the **Manager, IT Service Delivery** based in our Bangkok office, Thailand. **Responsibilities**: - Owns the foodpanda employee IT experience in-country, ensuring SLAs and CSAT targets are consistently met. - Coordinating training and orientation for new...


  • กรุงเทพมหานคร, Thailand Allianz Technology Full time

    The role of Service Delivery Manager oversees the coordination of multidisciplinary IT functional teams in the governance, assurance and improvement in service delivery. With an eye for perfection, and attention to detail and the ability to influence people the role will oversee IT service improvements in ITIL, in KPI, help to shape Service level agreements...


  • กรุงเทพมหานคร, Thailand AccorCorpo Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Team Lead

    3 weeks ago


    กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity In this role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. If you are prepared to step into a leadership position and champion excellence in service delivery, this role is tailor-made for you! The...


  • กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is an educational organization. - Being the first contact point to provide technical support to ensure exam delivery, especially for computer-based tests. - Supporting operation teams by ensuring systems and devices that are used for exam purposes are compliant, and working properly. - Providing technical assistance leading up to and during...


  • กรุงเทพมหานคร, Thailand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • กรุงเทพมหานคร, Thailand Comarch Full time

    Do you want to join an innovative and internationally recognized company at the forefront of digital transformation? Join our team as a Service Delivery Manager. We are looking for a dynamic and driven professional to join us in Bangkok, where you will have the opportunity to contribute to our continued success. **CANDIDATE PROFILE - Degree in one of...


  • กรุงเทพมหานคร, Thailand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • กรุงเทพมหานคร, Thailand 2CSI Full time

    Reference number: SDM/TH/1020217 **Locations**: - Bangkok Do you want to join an innovative and internationally recognized company at the forefront of digital transformation? Join our team as a Service Delivery Manager. We are looking for a dynamic and driven professional to join us in Bangkok, where you will have the opportunity to contribute to our...


  • กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity - Provide legal advice/opinion in various legal matters, including corporate law, foreign business law, consumer protection law and e-commerce related regulations, and cooperate with other departments under Delivery Hero entities in Thailand to complete any related tasks. - Handle corporate secretary matters and corporate registrations...


  • กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity - You will be empowered to take full responsibility of the daily commercial operations of our Marketplace/Shops Business Unit in Thailand - Have full ownership and accountability of the P&L of the Shops business and lead the process of BE review and budget proposal if needed. - Take the lead and working with team and vendors in...


  • กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity The role of a Specialist/ Manager, Talent Acquisition is someone who can find the diamonds in the rough out there in the industry to fit our organization needs. To be successful in this role, you should be someone who loves challenges and who loves to get noticed for closing tough roles in tough requirements (basically launch...


  • กรุงเทพมหานคร, Thailand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • กรุงเทพมหานคร, Thailand Allianz Technology Full time

    The role of Service Delivery Manager oversees the coordination of multidisciplinary IT functional teams in the governance, assurance and improvement in service delivery. With an eye for perfection, and attention to detail and the ability to influence people the role will oversee IT service improvements in ITIL, in KPI, help to shape Service level agreements...


  • กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...


  • กรุงเทพมหานคร, Thailand Allianz Technology Full time

    The role of Service Delivery Manager oversees the coordination of multidisciplinary IT functional teams in the governance, assurance and improvement in service delivery. With an eye for perfection, and attention to detail and the ability to influence people the role will oversee IT service improvements in ITIL, in KPI, help to shape Service level agreements...


  • กรุงเทพมหานคร, Thailand Webhelp Full time

    **Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Sr. Service Delivery Manager **Job Description**: **Location**: THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1707,1708,1709,1710,1711,1712 Language Requirements: Time Type: Full time ** If you are a California resident, by submitting your information, you acknowledge that you...


  • กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity **Responsibilities**: - Manage, report and present Brand Tracker information and activate market research to gather data on consumer behavior, preferences, and trends with the help of global research agencies. - Analyze research findings to identify key insights and opportunities for growth - Create and maintain databases to organize...


  • กรุงเทพมหานคร, Thailand SAS Full time

    : **Senior Cloud Service Delivery Manager** The Cloud Services Delivery Manager is part of a team of specialized SAS Cloud professionals who work with external customers to ensure that the SAS solutions meet and evolve with their business needs. They possess knowledge of the unique cloud industry best practices, and current and future SAS services and work...


  • กรุงเทพมหานคร, Thailand foodpanda Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...