Business Process Expert
2 days ago
Req13304
Location: Bangkok, Thailand
**As a Business Process Expert **within the Pandora ERP business transformation program, you will be responsible for
**Strategic results; **Delivery of our Crafting & Supply Strategy 2026 and the ambition of creating the SMART factory and Data-driven manufacturing. And in alignment with Procurement process and Supply Chain plan.
**Best-in-class; **Understanding business processes and business priorities to help drive process and technology innovation. Ensuring governance as part of business processes.
**Customer centricity; **Strive to deliver the best of PANDORA, continuously improve Procurement to deliver efficient and effective process. You will work with business stakeholders / SMEs to understand current processes, examine issues, and perform root causes analysis, while also partnering with Technology team on product roadmaps and implementation.
**Financial results; **Manage program CAPEX/OPEX if any
**Collaborative; **Act as the connector between functional domains and ensure that we are always working on the things that creates value for our consumers, employees, and the business.
**People; **Inspire teams to be proactive and change agents with owner mentality
**Project Management; **train, and support users, identify areas of improvement and develop and promote respective solutions.
**Key Objectives**:
- Work closely with stakeholders across the business, namely within Supply Chain, Finance, and other teams to ensure business needs are addressed
- Identify process improvement opportunities, focus on standardization and challenging existing processes where appropriate
- Facilitate cross functional / site alignment and understanding of processes related to assigned topics, document the processes in the form of Standard Operating Procedure (SOP), Working Instruction and / or Training Materials
- Evaluate business processes and identify where SAP S4/HANA ERP out-of-the-box functionality can be utilized or where business process changes and / or system development is needed to achieve business objectives
- Drive continuous improvement efforts to increase functional & user efficiency and derive value within PANDORA's business systems
- Provide full implementation support throughout the SAP S4/HANA ERP program (i.e., business requirements analysis, documentation, testing, training, go live planning and post go live support)
**Process & Solution Design**:
- Participates in gap discussions and provides inputs on final solution for gaps, liaises with Programme Management for decisions, options evaluation and business process change implications
Note: Conference Room Pilot (CRP) is a key implementation strategy that tests normal business case scenarios in a proposed new system to uncover people, process, and system issues, generate resolutions and define action steps needed to complete the implementation
**Build / Configuration / Testing**:
- Clarifications on design, provides configuration data, incremental build validation
- Participates in CRPs, provides inputs on data migration strategy and plan
- Participates in System Integration Test (SIT), validates test cases, validation of data migration mock runs, inputs to data cleansing, user roles and responsibilities
- Participates in User Acceptance Test (UAT), end-user training, validation of data migration mock runs
- Support backlog of use cases and partner with multiple internal functions and technology centres to design solutions
**Production Transition**:
- Inputs to production instance configuration user roles and responsibilities
- Perform and assess data reconciliation, Master data setup
- Inputs to cut-over planning and final go-live decision
**Qualification**:
- Bachelor or higher to Business, Finance, Engineering or related field
- 5+ years of manufacturing industry experience
- In-depth experience in one or more ERP processes - Warehouse Management / Procure to Pay / Plan to Produce / Order to Cash / Manu Costing
- SAP S4/HANA Manufacturing, Supply Chain experience will be an added advantage
- Operational business experience, ideally in business process design and implementation
- Ability to evaluates current business processes and propose, test, and implement new processes to improve efficiency and performance
- Ability to proactively seek out various opinions and effectively collaborate with others
- Ability to align people, business processes and systems with business strategy
- Independent and proactive. Ability to ensure progress and commitment to deadlines
- Well structured, good analytical and conceptual thinking. Strong process-orientation including ability to define, analyse and document business processes
- Strong verbal and written communication skills and self-confident
- Strong in computer skills ie MS Office and ERP
- Good presentation skill.
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